Project Quality: Balancing Cost, Time, and Scope
Weatherhead School of Management
How long?
- 2 days
- in person
What are the topics?
Weatherhead School of Management
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Full disclaimer.Who should attend
Engineers, general managers, human resource managers, and managers of small and large companies or nonprofit organizations
About the course
Too often, projects fall short in some measure of quality, with poor planning with respect to scope, project requirements, project definition, or false expectations. In this two-day program, you will learn a methodology that puts you in control of project quality, analyzes the risks involved and mobilizes the collective resources of your organization to meet project requirements efficiently and effectively. You will learn tools to accurately define, measure, and weigh the requirements of your target customer, or end user. Finally, you will learn how to identify the best project concept or option that meets the essential requirements for quality while also keeping to your budget and resource constraints.
Topics
Set the project charter
- Define a clear project objective
- Identify organizational change issues
- Assess potential risks
- Draft a complete project plan
Key tools: Customer value analysis, competitor analysis, in-scope/out-of-scope tool, project charter, project network diagram, risk management plan, organizational change charts.
Conduct customer analysis
- Collect voice of the customer data
- Identify Critical to Quality (CTQ) requirements
- Measure customer requirements
Key tools: Data collection plan, Affinity diagrams, Kano model, CTQ risk matrix, Quality function deployment matrix.
Identify and evaluate the concept that best fits the CTQ requirements within budget and resource targets
Key tools: Quality Function Deployment Matrix, brainstorming techniques, top-down concept generation, Morphological box, Pugh matrix.
Learning Outcomes
As a result of attending this program, participants will:
- Learn to analyze project needs, as defined by customers
- Learn how to translate customer needs into actionable specifications
- Learn how to plan your new project
- Evaluate the risk when deploying project resources
- Learn how to relate customer requirements to product characteristics and cost
- Learn how to exploit collective wisdom in your organization, efficiently
- Learn how to evaluate the overall quality of your project, in terms of meeting customer requirements
Experts
George Vairaktarakis
When manufacturers outsource operations to another company, coordination of the chain of production is crucial. George Vairaktarakis, PhD, William E. Umstattd Professor of Industrial Economics, professor of operations, studies the behavior of these organizations and how an environment of competit...
Ellen Burts-Cooper
Dr. Ellen Burts-Cooper is the senior managing partner of Improve Consulting and Training Group, a firm that provides personal and professional development training, coaching and consultation. Improve has been featured in Time Magazine, Black Voices, Smart Business Magazine and Bloomberg Businessw...
Project Quality: Balancing Cost, Time, and Scope at Weatherhead School of Management
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.