Professional Customer Service Skills

The University of Adelaide

How long?

  • 1 day
  • in person

What are the topics?

The University of Adelaide

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Who should attend

If you are a professional at the frontline of service delivery, then this is a session you need to attend.

About the course

Develop skills and learn strategies to exceed your customer’s expectations. every time.

  • Use specific tactics to develop trust and rapport with those on the other side of your conversations.
  • Uncover individual customer’s needs based on understanding them.
  • Review, assess and improve each interaction with your customer.
  • Manage customer expectations.
  • Define your own personal customer promise and learn how to stick to it.

What is covered in the course?

  • Understanding your impact on service relationships.
  • Seven strategies to developing strong relationships with customers and constituents. ‘moments of truth’ and how to leave a lasting impression.
  • Exceeding – not just managing – expectations.
  • Building fast and exceptional rapport.
  • Leaps model for handling difficult situations.
  • Defining your personal service promise and learning how to consistently deliver it.

How will I benefit?

Fun and engaging, this highly practical half-day course will provide you with strategies that will help you build strong relationships with your customers over time, who will recommend your services to others.

How will my organisation benefit?

You will return to your organisation with renewed energy and a customer-focused view that will be contagious for your customer service team.

Experts

Sharon Kaibel

Sharon Kaibel CPMgr, Cert IV Training and Assessment, Diploma of Management, Licenced DiSC and TICK Behavioural Styles Practitioner, Licenced DiSC Leadership Coach Sharon Kaibel is a Coach, Speaker and Trainer and with over 25 years’ experience in personal and professional development. With a ba...

Professional Customer Service Skills at The University of Adelaide

From  AUD 420$314

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Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.