Processes and Tools for Supply Chain Success

Smeal College of Business

Smeal College of Business


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Leadership

Leadership is a form of social influence that doesn't always depend on your position in the company. However, it is true that if you want to foster a ...

Read more about Strategy

In order to keep the company that you are managing or your own business competitive, you need to have a clear plan of action, in other words, you must...

Read more about Transportation and Logistics

At the moment, the logistics industry is thriving, providing millions of workplaces all over the world. It is safe to say that almost all the companie...

Who should attend

This course is ideal for mid- to senior-level managers and directors who have a need to use state-of-the-art processes and tools to better manage their organization's supply chains and key process areas. Those who work as functional counterparts in finance, information systems, manufacturing, or marketing will also benefit. Participant titles have included:

  • Section Leader and Manager
  • Supply Chain Specialist
  • Supply Systems Analyst
  • Senior Director, Operations

About the course

Through the lens of the SCOR® (Supply Chain Operations Reference) Model, participants will become familiar with tools, techniques, and approaches to define, analyze, and implement improvements for each major function and process area.

Program Benefits

Improve your ability to:

  • Understand the expectations of global supply chains
  • Leverage appropriate tools and technologies to achieve supply chain success
  • Recognize the benefits that can result from demand-driven supply chains and those that successfully align sales and operations strategies
  • Implement supply chain processes and tools that better manage the flows of products and information
  • Enhance supply chain effectiveness and improve financial results
  • Align supply chain practices and priorities with overall organizational objectives
  • Identify “game-changing” technologies in supply chain management
  • Better manage closed-loop supply chains and achieve environmental sustainability
  • Understand the imperative of leadership for successful implementation

Program Content

The organization of this short course is based on the standard supply chain processes of PLAN, SOURCE, MAKE, DELIVER, AND RETURN – known as the SCOR® Model. You will be introduced to important technologies and methods that drive performance improvement throughout the supply chain.

Tools Relating to the SCOR® Model

  • Overall supply chain process flow represented by the SCOR® Model
  • Standard metrics to measure process performance

Tools for the PLAN process

  • Planning processes
  • Evolution of MRP, S&OP, and IBP (Integrated Business Planning)
  • Roles and responsibilities
  • Measuring the process
  • Modeling and designing global supply chain networks
  • Business transformation – processes and priorities for success
  • Public/private sector comparisons

Tools for the SOURCE process

  • Strategic sourcing and supplier relationship management
  • Risk management processes
  • Sourcing and savings analysis
  • Landed cost models and global trade management
  • Reverse auctions as a strategy to improved purchasing and procurement

Tools for the MAKE process (covered in other programs)

Tools for the DELIVER process

  • Warehouse and transportation management systems
  • Tools to improve warehouse and transportation efficiency and effectiveness
  • Benefits of AS/RS (automated storage and retrieval systems)
  • Scorecarding and dashboards
  • Carrier selection and transportation bid optimization

Tools for the RETURN process

  • Closed-loop supply chains
  • Managing the return process for improved sustainability
  • Re-manufacturing processes

Challenges of tool implementation -- Putting Theory Into Practice

  • Application workshops
  • Real-world cases in process operations
  • Supply chain design and simulation
  • Corporate presentations of benchmark practices

Value For You and Your Organization

You will leave this short course with better knowledge of state-of-the-art processes and tools for managing performance improvement across each major function and process area of your supply chain.


Steve Tracey

Steve Tracey is the current executive director for both the Center for Supply Chain Research (CSCR) and Penn State Executive Programs, and a Professor of Practice for the Supply Chain and Information Systems Department within the Smeal College of Business. For almost three decades CSCR has succ...

Michael Gray

Mike has been a Faculty Leader with Penn State Executive Programs for over a decade. He has a passion for simply explaining complex systems and helping people understand the importance of a well managed supply chain - he takes every opportunity to teach, mentor and coach. He is also actively enga...

Daniel Guide

Professor Guide is the Smeal Chaired Professor of Operations & Supply Chain Management. He joined the faculty at the Smeal College of Business in the fall of 2002. He was a visiting research fellow at INSEAD (2001-2003). His research has appeared in numerous academic and managerial journals, ...

Anthony Kwasnica

Anthony M. Kwasnica is Professor of Business Economics at Penn State University. He studies the role of private information in economic systems. He conducts both theoretical and experimental (laboratory) research on how individuals and institutions respond to these situations. Dr. Kwasnica is act...

Robert Novack

Dr. Novack is currently an Associate Professor of Business Logistics in the Department of Business Logistics at Penn State. From 1979 to 1981, Dr. Novack worked in Operations and planning for the Yellow Freight Corporation in Overland park, KS. From 1981 to 1984, Dr. Novack worked for the Dracket...

Darren Maynard

Strategy Consultant, DPM Consulting Darren Maynard is a visiting faculty member for Penn State Executive Programs. He has over 27 years of experience in a multi-faceted career in Technology, Sales and Global Supply Chain. Darren's core focus is helping companies both small and large to recognize...

John Langley

Supply Chain and Information Systems Group Faculty Penn State Dr. Langley is a former President of the Council of Supply Chain Management Professionals, and a recipient of the Council's Distinguished Service Award. In 2007 he was recognized by the American Society of Transportation and Logistic...

Videos and materials

Processes and Tools for Supply Chain Success at Smeal College of Business

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.

Something went wrong. We're trying to fix this error.

Thank you

Someone from the Coursalytics team will be in touch with you soon.


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Leadership

One evident benefit of joining a leadership course is gaining the knowledge essential for motivating people for high performance. After completing a leadership course, you will be capable of assessing your trustworthiness as perceived by your colleag...

Read more about Strategy

Strategy courses contain a large amount of practice. You will be able to analyze the company's performance and make a strategic development plan. All practices are based on real cases that each of you may encounter. The courses will also introduce yo...

Read more about Transportation and Logistics

Transportation and logistics courses mainly focus on global supply chain management and its key features, including air and ocean cargo administration, international documentation, end-to-end supply chain infrastructure, etc. Also, courses show how t...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.