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Eli Broad College of Business

Process Transformation

Dec 11—12, 2019
2 days
Lansing, Michigan, United States
USD 1295
USD 647 per day

How it works

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Description

There is no one-size-fits all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

Program Benefits

In this program, participants will learn how to:

  • Evaluate process performance relative to current strategic goals
  • Interpret data and graphics to manage process performance
  • Think outside the “process box”
  • Use cutting edge techniques to generate ideas for breakthrough performance
  • Devise innovative process designs based on customer needs
  • Deliver more value to current and future customers
  • Plan for the practical and political realities of process change

Program Outline

I. INNOVATION IN BUSINESS

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II. PROCESS IMPROVEMENT STRATEGIES

  • Optimizing process flow
  • Managing variation
  • Selecting metrics
  • Pareto Charts
  • Histograms
  • Control Charts
  • Interpreting data

III. PROCESS INNOVATION TECHNIQUES

  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be processes

IV. LEVERAGING PROCESS EXCELLENCE

  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

V. IMPLEMENTATION

  • CODE – Implementing Change
  • Facilitation tips

Who should attend

  • Systems or Business Analyst
  • Business Process Owner or Manager
  • Functional or Project Manager
  • Process Improvement Team Leader or Member
  • IT Upgrade (ERP, CRM) Team Leader or Member
  • Customer Experience professional
  • Professional actively involved in your organization’s process improvement, customer experience or strategy execution initiatives

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Detailed Description
Detailed Description

Next dates

Dec 11—12, 2019
2 days
Lansing, Michigan, United States
USD 1295
USD 647 per day

How it works

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