About the course
Building a Culture of Trust
Leaders are able to build organizational trust when the workplace is consistent, predictable, and non-threatening. Creating this type of environment might feel impossible at times, but trust within an organization can be achieved with some effort.
The “Proceed until apprehended” mindset is one approach proven to support the development of organizational trust. This approach empowers individuals to make decisions on the front lines as part of regular business practice. Since a culture of fear can develop insidiously and is often deeply ingrained before it is recognized, this course also offers insight into symptoms of a fear-based culture, and warning signs to look out for. The role emotional intelligence plays in building a culture of trust, and techniques for creating a positive culture shift within a health care organization are also discussed.
Topics in this course include:
- Definitions of a culture of trust and why trust matters
- What’s encompassed in a culture of trust and actions that will get you there
- Definitions of a culture of fear, and the spectrum of fear to trust
- Warning signs for a culture of fear and impact of perceptions
- Creating Cultural Change: shifting from fear to trust
This course is ideal for:
- Physicians who currently lead a department or organization
- Professionals looking to address and resolve loss of productivity, unhappiness, and a culture of fear and mistrust
- Understand the impact and importance of a culture of trust
- Identify the warning signs and long-term impact of a culture of fear
- Recognize the difference between trust-based and fear-based cultures
- Explain the role of emotional intelligence in building a culture of trust
- Utilize specific techniques to promote trust and change within an organizational culture
- Monitor specific attributes of culture change to ensure the organization is responding in a meaningful way
Method of Participation
To complete this program successfully and claim credit, participants must follow these steps:
- Read the educational objectives provided on the course summary page.
- Attend the sessions or watch all the video lectures for this course (if applicable).
- Read any course materials and complete any required activities.
- Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
- CME certificates will be available for printing after claiming CME credit.
- Estimated time for course completion is equivalent to the CME credit hours.
Michael R. “Mike” Canady, MD, MBA, CPE, FACS, FAAPL is the Chief Executive Officer for Holzer Health System in Gallipolis, OH. Holzer is a two hospital health care system with 13 ambulatory sites and post-acute offerings. Located in southeastern Ohio, covering five counties along the Ohio River, ...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.