About the course
In this course you will get the necessary tools to transfer strategic & operational process management to your own business. Additionaly, you get to know and identify success factors and hurdles for a sustainable implementation of Operational Excellence.
What to expect
- Process management
- Value adding processes
- Strategic and operative process management
- A practical insight in process oriented reorganisations
Dr. Tockenbürger graduated from the University of St.Gallen, Switzerland (HSG), in business administration, with an emphasis on finance and accounting. He finished his doctoral studies in 1999 in the technology management specialist program. Since 2000, he has developed and conducted internationa...
Thomas Friedli is a Professor for Production Management at St.Gallen University in Switzerland. His main research interests are in the fields of managing operational excellence, global production management and management of industrial services. He is a lecturer in the (E)MBA programs in St.Galle...
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.