NICF– Strategic Product Market fit (SF)

NUS Institute of Systems Science

How long?

  • 3 days
  • in person

NUS Institute of Systems Science

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Who should attend

  • Professionals who are involved in product planning, product design, product development and product marketing at all levels including product managers, product marketers, product engineers, sales and marketing personnel.
  • Professionals including programme managers and project managers who intend to expand their skills or want to move into the discipline of managing products.

About the course

Product management binds many functions that touch a product - engineering, design, customer success, sales, marketing, operations, finance, legal, and more.

Product Managers are increasingly becoming the “mini-CEO” of their product. They own the decisions about what to build but also influence every aspect of how to build and launch. They must have a broad knowledge base to in-order to make trade-off decisions, bring together cross-functional teams while ensuring alignment between diverse functions within the organisation.

As more companies outside of the technology sector set out to build software capabilities for success in the digital era, it is critical that they get the product-management role right.

Product managers are crucial to digital business success, orchestrating stakeholders and teams to deliver better product and financial outcomes. Organisations must understand this challenging role in order to help find the right people for the job.

This course will help participants to develop a strategy to achieve product market fit using a realistic case study. It provides knowledge and skillsets for product managers and practitioners to equip themselves with advanced insights, practices and techniques to evolve their products and services and achieve the product market fit.

This course is part of the Digital Products & Platforms Series offered by NUS-ISS.

## Key Takeaways

At the end of the course, the participants will be able to:

  • Learn to develop a product market fit strategy and support it with a valid business case
  • Learn to improve customer-product intimacy by leveraging various social signals to build product features and how to market them.
  • Learn how to create measures and indicators that may be used to drive and ensure product market fit.

## What Will Be Covered

The course will cover the following topics:

The course will focus on qualitative and quantitative aspects of product market fit. Participants will learn how to adopt a strategic customer-centric model to create and sustain value for customers and achieve market growth. This course will cover key techniques on how to leverage customer and market segmentation, product iteration, omni-channel experience, and data-driven decision making to achieve product market fit.

Reinforcement of the learning outcomes will accomplished through workshops to allow participants to practice the various techniques taught in class. All workshops will form part of the overall assessment.

Customer Voice

  • Concept and definition of the Customer Voice.
  • Key factors that facilitate listening to the Customer Voice.
  • Insights on how to leverage the use of data-driven decision making.
  • Measures and indicators for product market fit using the Customer Voice.
  • The techniques will include the following:
    • Cost-Benefits Analysis
    • Kano Modelling
    • Customer and Market Segmentation

Customer Engagement

  • Concept and definition of Customer Engagement.
  • Customer Engagement strategies and techniques to help gain competitive advantage.
  • Concepts of “value” and “superior perceived value”.
  • Measures and indicators for product market fit using Customer Engagement.
  • The techniques will include the following:
    • Moments of Truth (MOT)
    • Customer Lifecycle Marketing Strategy
    • Customer Decision Journey

Customer Validation

  • Concept and definition of Customer Validation.
  • Factors, benefits and implications when developing a Customer Validation strategy.
  • Product tests that provide comprehensive coverage of product quality, interoperability and user experience.
  • Measures and indicators for product market fit using Customer Validation.

The techniques will include the following:

  • Agile Product Iteration Model (Plan- Develop- Evaluate- Learn)
  • Build-Measure-Learn Loop Model
  • Alpha Tests/ Beta Tests/ Field Tests

Product Market Fit Strategy

  • Factors that influence the buying decisions of the customer.
  • Relationships between the product market fit strategy and product development.
  • Organisation agility and alignment vis-à-vis product development.

Experts

Lee Boon Kee

Boon Kee is a consultant and lecturer at the Institute of Systems Science, National University of Singapore, with over twenty-four years of professional experience in project and product management. His focus is on consulting and teaching for professional development and post-graduate programmes ...

Vincent Lau

Vincent is the CTO of Voyager Innovations Singapore, a company that builds digital innovations to transform growth markets. Some of these innovations include the award-winning TackThis (an omnichannel store-builder and marketplace-builder), and PayMaya (a popular Philippines digital payment provi...

Richard Tan

Richard lectures in project management competency development and training courses; the Certified Outsourcing Manager (Associate) for IT Programme; the Certified Enterprise Architecture Practitioner Programme; and the Master of Technology Programme that include IT Service Management and Data Ware...

NICF– Strategic Product Market fit (SF) at NUS Institute of Systems Science

From  2889 SGD$2,134

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