Available dates

Jan 20—22, 2020
3 days
Singapore, Singapore
SGD 2461 ≈USD 1870
SGD 820 per day


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About the course

Business Processing Reengineering (BPR), as defined by Michael Hammer, is the fundamental re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. With the resurgence of Robotic Process Automation (RPA) fuelled by machine intelligence, BPR is again centre stage as many companies will need to rethink their existing business processes in the light of digital transformation prior to automating it.

ISS is recognised as the most established institution with experience in offering the BPR course, having trained more than 10,000 people in Singapore over the past two decades. Participants have leveraged BPR to impact many industries including finance, healthcare, logistics and government. This course is taught by highly experienced instructors, who are former consultants from leading consulting firms with more than 10 years of experience in running BPR projects.

In this course, participants will learn why BPR is in demand, when to and when not to use BPR and more importantly, how to do it effectively and successfully. Beyond just theory, you will benefit from rich class notes and unique case studies. You will also benefit from the sharing of real-life scenarios, tips and techniques to help you avoid the many pitfalls of BPR and how to overcome the many challenges when implementing it.

Key Takeaways

At the end of the course, participants will be able to:

  • Initiate reengineering activities in the organisation
  • Translate the new vision into action plan
  • Analyse the current processes
  • Redesign the business processes
  • Overcome the challenges encountered in implementation

What Will Be Covered

  • Rationalising BPR
  • Process analysis/visualisation
  • Process redesign
  • Implementation planning
  • Change management


Lecture, workshops and quiz

Who should attend

  • Senior executives responsible for reengineering
  • Members of the reengineering team
  • Directors of Information Technology
  • Business Unit Managers
  • Organisation and Methods Managers
  • Corporate Planners
  • Quality Assurance Managers

Trust the experts

Hoe Siu Loon

Hoe Siu Loon is Principal Lecturer and Consultant at the Institute of Systems Science, National University of Singapore (NUS). He has more than 20 years of industry experience in assisting C-suite executives from both the private and public sectors. Siu Loon has held various managerial and consul...


Tamsin Emma Maria Greulich Smith

Tamsin is a skilled communications professional and published author, with international experience in delivering fully integrated strategic communications and change management programmes with award winning results. She has particular expertise in tackling hard-to-solve challenges through design...


Yu Chen Kuang

Yu Chen Kuang was from Deloitte Consulting and Arthur Andersen, specialising in strategic business planning, business process reengineering and supply chain management. He had spent 3 years in China with a Shanghai-based management consulting firm. Prior to this, Chen Kuang was from the Infocomm ...


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