NICF- Business Process Reengineering

Business Processing Reengineering (BPR), as defined by Michael Hammer, is the fundamental re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. With the resurgence of Robotic Process Automation (RPA) fuelled by machine intelligence, BPR is again centre stage as many companies will need to rethink their existing business processes in the light of digital transformation prior to automating it.

ISS is recognised as the most established institution with experience in offering the BPR course, having trained more than 10,000 people in Singapore over the past two decades. Participants have leveraged BPR to impact many industries including finance, healthcare, logistics and government. This course is taught by highly experienced instructors, who are former consultants from leading consulting firms with more than 10 years of experience in running BPR projects.

In this course, participants will learn why BPR is in demand, when to and when not to use BPR and more importantly, how to do it effectively and successfully. Beyond just theory, you will benefit from rich class notes and unique case studies. You will also benefit from the sharing of real-life scenarios, tips and techniques to help you avoid the many pitfalls of BPR and how to overcome the many challenges when implementing it.

Key Takeaways

At the end of the course, participants will be able to:

• Initiate reengineering activities in the organisation
• Translate the new vision into action plan
• Analyse the current processes
• Redesign the business processes
• Overcome the challenges encountered in implementation

What Will Be Covered

• Rationalising BPR
• Process analysis/visualisation
• Process redesign
• Implementation planning
• Change management

Format

Lecture, workshops and quiz