Measuring and Improving Processes

Eli Broad College of Business

How long?

  • 4 days
  • online

Eli Broad College of Business

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About the course

Using Six Sigma Tools to Improve Business Results

Six Sigma performance is a worthy, albeit expensive, business goal. Fortunately, it is not an all-or-nothing proposition. This program will arm participants with the tools and strategies that are fundamental to Six Sigma and other proven performance improvement methodologies.

Measuring and Improving Processes: Using Six Sigma Tools to Improve Business Results is part of the Business Process Management Certificate Series, and it can be taken as a stand alone program or as part of the BPM sequence.

PROGRAM BENEFITS

In this program participants will learn how to:

  • Identify critical process “pulse points”
  • Measure and analyze process performance
  • Construct histograms, control charts and other practical Six Sigma tools
  • Determine what level of quality an organization’s process can deliver
  • Identify the root causes that limit quality, slow service time and increase costs
  • Evaluate and apply process improvement alternatives

PROGRAM OUTLINE

I. The Customer First

  • Identify your key customers
  • Use the Kano Model to determine customer expectations
  • Measure performance against expectations
  • Collect and validate customer requirements

II. Measuring Process Quality

  • Identify how my customers measure quality
  • Identify how my organization measures quality
  • Determine upstream and downstream pulse points
  • Collect data using the Check Sheet
  • Evaluate data using the Trend Chart
  • Set Targets

III. Analyzing Performance

  • Identify and prioritize issues using the Pareto Chart
  • Determine if processes are stable, capable, and flexible using Histograms and Process Distributions
  • Understand variation by determining common cause vs. special cause
  • Manage variation by using the Control Chart
  • Analyze root cause with the Scatter Diagram and the Fishbone Diagram

IV. Your Improvement Strategy

  • Analyze process flowcharts
  • Identify improvement opportunities
  • Identify “quick hits”
  • Determine options and impact
  • Benchmark

Videos and materials

Measuring and Improving Processes at Eli Broad College of Business

From  $1,295

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Disclaimer

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