Measuring and Improving Processes

Eli Broad College of Business

How long?

  • 2 days
  • in person

Eli Broad College of Business

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

About the course

Six Sigma performance is a worthy, albeit expensive, business goal. Fortunately, it is not an all-or-nothing proposition for your organization. This seminar will arm you with tools and strategies that are fundamental to Six Sigma and other proven performance improvement methodologies. You will learn how to 1) Identify customer requirements; 2) Measure process performance; 3) Determine root cause of business challenges; 4) Deploy process improvement strategies.

Program Benefits

You Will Learn How to:

  • Measure and analyze process performance
  • Construct histograms, control charts and other practical Six Sigma tools
  • Determine what level of quality your process is capable of delivering
  • Identify the root causes that prevent your team from its achieving full potential
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented process improvement solutions

Program Outline

I. The Customer First

  • Who are your key customers?
  • What are their important expectations?
  • What is your performance against those expectations?
    • Kano Model
  • Getting/validating customer requirements

II. Measuring Process Quality

How my customers measure quality

How I measure quality

Determining upstream and downstream pulse points

  • Collecting data – the Check Sheet
  • Evaluating data – the Trend Chart

Setting Targets

III. Analyzing Performance

Identifying issues – Pareto Analysis

Histograms and process distributions

  • Is the process stable, capable, flexible?

Understanding variation

  • Common cause vs. special cause

Using variation to manage – the Control Chart

Root cause analysis

  • the Scatter Diagram
  • the Fishbone Diagram

Overview of tools

IV. Your Improvement Strategy

  • Analyzing process flowcharts
  • Improvement alternatives
  • Identifying “quick hits”
  • Options and consequences
  • Benchmarking
  • Process Redesign

Videos and materials

Measuring and Improving Processes at Eli Broad College of Business

From  $1,295

Something went wrong. We're trying to fix this error.

Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

We may ask you for additional information.

To finalize your enrollment we will be in touch shortly.

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.