Compare courses

Eli Broad College of Business

Measuring and Improving Processes

Available dates

Nov 19—20, 2019
2 days
Lansing, Michigan, United States
USD 1295
USD 647 per day


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with Eli Broad College of Business.

Full disclaimer.

About the course

Six Sigma performance is a worthy, albeit expensive, business goal. Fortunately, it is not an all-or-nothing proposition for your organization. This seminar will arm you with tools and strategies that are fundamental to Six Sigma and other proven performance improvement methodologies. You will learn how to 1) Identify customer requirements; 2) Measure process performance; 3) Determine root cause of business challenges; 4) Deploy process improvement strategies.

Program Benefits

You Will Learn How to:

  • Measure and analyze process performance
  • Construct histograms, control charts and other practical Six Sigma tools
  • Determine what level of quality your process is capable of delivering
  • Identify the root causes that prevent your team from its achieving full potential
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented process improvement solutions

Program Outline

I. The Customer First

  • Who are your key customers?
  • What are their important expectations?
  • What is your performance against those expectations?
    • Kano Model
  • Getting/validating customer requirements

II. Measuring Process Quality

How my customers measure quality

How I measure quality

Determining upstream and downstream pulse points

  • Collecting data – the Check Sheet
  • Evaluating data – the Trend Chart

Setting Targets

III. Analyzing Performance

Identifying issues – Pareto Analysis

Histograms and process distributions

  • Is the process stable, capable, flexible?

Understanding variation

  • Common cause vs. special cause

Using variation to manage – the Control Chart

Root cause analysis

  • the Scatter Diagram
  • the Fishbone Diagram

Overview of tools

IV. Your Improvement Strategy

  • Analyzing process flowcharts
  • Improvement alternatives
  • Identifying “quick hits”
  • Options and consequences
  • Benchmarking
  • Process Redesign

Course reviews