Masters Certificate in Healthcare Management

Embrace health-sector challenges to deliver better care and lead people more effectively.

The Masters Certificate in Healthcare Management – the first comprehensive certificate program of its kind in Canada – addresses the unique leadership issues facing healthcare professionals, providing tools, techniques, and best practices to effectively lead in the complex world of Ontario’s healthcare sector.

Our program faculty includes leaders in healthcare, business, and academia who will share their insight and knowledge with participants in an integrated and experiential learning environment.

Through this program, today’s healthcare professionals will have an opportunity to examine innovative business models that can be applied to healthcare and acquire new knowledge and skills to enhance their capability to lead in a complex and ever-changing system.

Key Program Take-Aways

• Learn to understand and respond to workplace issues differently to improve results
• Combine core business competencies with healthcare industry leadership skills and knowledge
• Apply best practices from other industries to promote a culture of accountability, innovation and collaboration
• Gain useful tools, techniques, and checklists to take back and apply immediately to facilitate your work and share with peers
• Enhance capabilities to lead and manage in a fast-changing, multi-disciplinary environment
• Develop strategies to manage complexity and promote organizational success
• Build your professional healthcare network

Unique Program Features

• World-class instruction by accomplished healthcare, business, and academic experts
• Applied learning through an individualized anchoring project that can be used in your workplace immediately
• Respects your busy schedule: one work-day matched with one weekend day demonstrates personal commitment and avoids multiple work absences
• Network with peers from different parts of the healthcare spectrum and share experiences for valuable insights into the whole system
• Learning is practical, interactive and healthcare-sector focused with many take-away tools

Content

Advanced Leadership in the Healthcare Sector

The Role of the Healthcare Leader

Start the program by diving into a conversation about what it takes to lead in a system undergoing profound change.

• Introduction to the Healthcare Management program
• Explore the changing role of the leader in healthcare

System Integration in Healthcare – The Ontario Experience

Learn to optimize the Local Health Integration Network environment for your organization.

• Understand how regionalization is developing in Ontario and learn strategies for influencing the process
• Learn to build horizontal and vertical partnerships for seamless patient care

Excelling with Emotional Intelligence

Understand your personal leadership style so that you can most effectively influence your work environment.

• Assess your personal leadership style, including strengths and limitations
• Gain insight into your level of emotional intelligence (EI)

Critical Thinking and Project Management

Thinking Skills for a Turbulent World: The Art of Framing and Reframing

Develop thinking skills that will enhance your effectiveness in the ever-changing field of healthcare.

• Learn how to anticipate emerging changes in healthcare
• Improve your critical thinking by recognizing and challenging taken-for-granted assumptions
• Develop the seeing and thinking skills to recognize opportunities

Practical Project Management

Drive corporate and departmental strategies in times of tight resources and competing priorities with the tools of professional project managers.

• Gain approval and sponsorship for your projects
• Manage risk to deliver high quality results

Communication and Problem Solving

Successful Communication

Effectively influence others: express your preferences the first time.

• High-impact techniques to deliver your spoken and written communications
• Proven strategies to build collaborative, professional relationships

Resolving Conflicts – Your Own and Others’

Explore common sources of conflict in healthcare and your role as a leader.

• Assess your preferred conflict style and how it impacts your ability to resolve disputes
• Learn a five-step process for managing conflicts

Leading Change & Innovation in Healthcare

Leading Change in Healthcare

Prepare for your role as an effective change agent.

• Learn best practices for implementing change in healthcare organizations
• Apply the eight-step change and transition process to cases

Innovative and Creative Thinking

Make innovation part of your core competencies with practical tools to advance your organization beyond entrenched ideas.

• Identify and overcome obstacles to individual and team innovation
• Lead teams to be more innovative

Collaboration and Appreciative Leadership

Collaboration in Cross-Functional Teams

Learn to address cross-functional team collaboration in a continually changing environment

• Define and identify the characteristics of cross-functional teams
• Use the Integrated Team Effectiveness Model (ITEM) to identify areas for improvement
• Understand and implement concepts of team balance

The Power of Appreciative Leadership

• Establish highly-effective and motivated care teams using the processes of appreciative leadership.
• Understand employee engagement strategies and how to enhance staff commitment to quality care and to the organization
• Develop highly-effective teams and individuals, using appreciative inquiry methodology

Information Technology and Lean

Information Technology

Improve your understanding of the many changes technology and various types of integration can bring to a healthcare organization, to help ensure better adoption and outcomes for your organization.

• Different types of changes that technology and integration can bring to a healthcare organization
• How to embrace an information driven culture
• The importance of extraordinary and sustainable service delivery

Lean – A prescription for Healthcare

Explore Lean, a proven problem solving, process improvement strategy that enables the delivery of consistent, high-quality outcomes.

• Understand the fundamentals of Lean – and the key ingredient for its success
• Discover eight sources of waste and inefficiency in hospitals and master the tools to eradicate them

Finance, Strategy and Authentic Leadership

Financing and Implementing Your Strategy

• Decision making and financing your strategy
• Lessons learned in developing your strategy to avoid future problems
• How to embrace an information-driven culture
• The importance of extraordinary and sustainable service delivery

Authentic Leadership

Prepare for your role as a courageous healthcare leader.

• Understanding the concepts of authentic leadership
• How to apply these concepts to your own leadership style

Learnings Consolidating / Program Closure