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Harvard Business School

Managing Health Care Delivery

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Managing Health Care Delivery: Program Expectations

Next dates

Oct 27, 2019—May 8, 2020
18 daysModules info
Boston, Massachusetts, USA
USD 27000
USD 1500 per day


Today's health care organizations need leaders who can respond to the intense pressure of delivering greater value and efficiency while guaranteeing better care and services. Featuring three weeks of learning presented over nine months, this health care management program will help you innovate and build the capabilities to provide quality and compassionate care in a cost-effective and integrated manner—even in the face of rising expectations, shifting health policies, and dwindling resources.

Key Benefits Emphasizing opportunities for innovation, this health care management program prepares you to improve medical and economic outcomes at a time when patient needs are becoming more complex, technology innovations are enabling and forcing delivery model reform, and payers are demanding cost control. You will explore breakthrough delivery models and practices; enhance your capabilities in strategy, operations, finance, and leadership—and improve your ability to drive change, manage people, and improve patient care.


Improve your organization's performance and outcomes

  • Identify and address gaps in your health care delivery organization
  • Evaluate and create flexible strategies for ensuring more effective care
  • Respond to new market forces, payment methods, and consumer expectations
  • Analyze and improve the financial health of your organization
  • Introduce new efficiencies and improve coordination of services
  • Stimulate and improve innovation over time

Become a more capable health care leader

  • Build the skills to design and lead a competitive health care delivery organization
  • Understand how effective leaders mentor, monitor, direct, and inspire
  • Foster innovation and effective teamwork
  • Adapt tools and techniques used to design and manage successful organizations

Expand your personal and professional network

  • Extend your network by living and working with accomplished executives from across the globe who have varied health care experience
  • Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions

What You Will Learn

Over the course of nine months, you will complete three intensive one-week modules in Boston—the U.S. health care hub. This focused learning experience includes global case studies and online tutorials, individual exercises and team projects, industry guest speakers and panel discussions, as well as small-group and classroom discussions. Between modules, you will work on your customized business plan and also have the opportunity to apply and test key concepts in your organization.


Module 1: Design for excellence—flexible, high-performance Infrastructures

  • Strategy: Improving performance through learning and leadership; developing and evaluating health care delivery strategies
  • Operational Design: Analyzing and designing effective operational models, teams, and delivery strategies; understanding the impact of operations, culture, and leadership on safety and errors
  • Teamwork: Facilitating and managing physician-hospital relationships; building high-performing teams; developing a shared understanding of interpersonal dynamics and cognitive biases; creating a climate that promotes collective learning and collaborative problem-solving
  • Leadership: Leading clinical organizations; assessing leaders' roles—mentoring, monitoring, directing, and inspiring; developing clinicians as managers and leaders
  • After Module 1: Through online accounting tutorials, webinars, and organizational assessments, you will determine if your company's operating system aligns with its strategy and value proposition and with the current competitive and regulatory environment.

Module 2: Manage for performance—key management tools and techniques

  • Finance and Accounting: Applying accounting controls and capital budgeting processes; assessing the financial health of a department or organization; managing financial and decision-making processes; designing meaningful incentive programs; writing a business plan
  • Service Excellence: Discovering the key tenets of service excellence; building distinct and sustainable service strategies; designing operations that support a highly refined service model; identifying and addressing gaps in service execution
  • Negotiation: Employing key elements of negotiation and strategic decision-making; crafting deals and handling complex negotiations; managing the tension between collectively creating value and individually claiming value
  • Human Capital Management: Managing difficult personalities; facilitating team decision-making processes; developing and implementing incentives that drive results
  • After Module 2: Applying key concepts and working individually or in a group, you will develop a business plan for a new or existing service within your organization and receive feedback from your peers.

Module 3: Innovate for impact—cultures that foster innovation

  • Learning Organizations: Capturing innovation, applying lessons, and exploring effective ways of sharing knowledge across an organization; learning from past successes and failures; improving performance through learning and leadership
  • Innovation: Developing a learning culture that rewards innovation and inspires appropriate risk taking; adapting successful models of entrepreneurship; identifying opportunities to pursue entrepreneurship

Who should attend

  • Clinical and nonclinical leaders with more than 10 years of experience in large established health care delivery organizations
  • Physician chiefs and subspecialty chiefs, nurse executives, and leaders from physician network organizations
  • Administrative executives and those in functions such as information technology, finance, and human capital

Because this program focuses on developing strategies that address organizational challenges, it is ideal for teams. Attendance by multiple representatives from your organization not only will foster teamwork, but also will amplify the impact on health care delivery.


Research  I research topics in management accounting. In particular, I am interested in performance evaluation and incentives. I am using field experiments to understand how firms can use incentives and performance feedback to improve performance. I am studying how financial incentives can be use...
Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School. The Novartis Chair was established to enable the study of human interactions that lead to the creation of successful business enterprises for the betterment of society. Edmondson is the autho...
Clayton M. Christensen is the Kim B. Clark Professor of Business Administration at the Harvard Business School; and is regarded as one of the world’s top experts on innovation and growth. Professor Christensen holds a B.A. with highest honors in economics from Brigham Young University (1975), ...


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