Who should attend
Sales representatives and account executives who need to manage expectations with new or existing customers, or who want to enhance relationships with current customers. Customer service and support personnel who interact with customers and have opportunities to manage their expectations.
About the course
Building a loyal customer base is essential for the success of any business, large or small. Customers continue to do business with organizations that deliver on their promises, every time. This interactive, live online course will help you build trust and long-term relationships by managing customer expectations in a consistent way.
What You’ll Learn
Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again! Work with customers to set realistic expectations, and follow a consistent process to manage them in the future. Explore your influence as you build and deepen relationships with your customers.
Why you want to learn it
This engaging, collaborative course is the perfect way to boost your customer service practices. You’ll make connections with new customers and improve relationships with old ones as you learn to communicate clearly about your business promise. Your organization will earn the trust and respect of everyone you encounter as you consistently come through for your customers.
How it will help you
In customer service, consistency is key. As you build your reputation as a company that always delivers, you’ll become an organization that makes customers want to come back! After this course, you’ll enjoy success with a loyal customer base that takes you straight to the top.
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.