Managing Conflict, Decision Making & Empowerment
Being able to manage conflict, as well as make the correct decision, and ensure you empower people to perform to the best of their ability are the key skills required by any effective leader and manager. An AMA survey by Thomas & Schmidt found that managers spend between 18–26% of their time dealing with conflicts, that could arise from poor decision making and lack of empowerment; that can amount to 10 hours of valuable time per week! Ensuring you create the right positive culture, have the ability to make effective decisions and empower your people to undertake the correct work will ensure overall success.
This Oxford training seminar been specifically designed to help leaders and managers control and reduce negative conflict; make effective and efficient decisions to aid the empowerment of others to achieve maximum potential. The programme incorporates the latest research of Emotional Intelligence (EI), neuro-science, psychology, personality research and cutting-edge communication and influencing techniques.
This Oxford training seminar will highlight:
- Yours and others natural personality preferences for thinking, feeling, speaking and behaving that may trigger conflict – and help to manage it
- Powerful conflict-management strategies to use in any conflict situation
- Highly effective strategic and verbal techniques to provide effective decisions from your team
- Utilise the key skills needed to make effective decisions to move people from negative to positive mindset
- Master the art of empowering others to increase performance and personal potential
This Oxford training seminar is designed to help you to:
- Understand your own and other’s conflict personality profiles and preferred approaches to conflict situations
- Deal with difficult people and situations using a large range of powerful techniques
- Utilise powerful practical and psychological decision making techniques
- Adapt practical decision making techniques to ensure positive and optimum outputs
- Develop and perfect the art of empowerment to increase performance and personal potential
This highly interactive and engaging Oxford training seminar will use a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays and discussions. Graphical materials and stimulating explanations will be used to introduce underlying models. A personal psychometric profile will be used to give you an insight into how your own and other’s personality can contribute to creating or resolving conflicts. In addition, the Thomas Kilmann Conflict Mode profile will reveal what a person’s default conflict-management strategy is and how to manage this.
By attending this Oxford training seminar and applying the insights, your organization will benefit from:
- Having a high-trust culture of openness, integrity and certainty
- Stronger working relationships, greater collaboration and discretionary effort
- Enhanced ability of employees to resolve their own problems and difficulties so avoiding extended disruptions
- Reduced workplace stress and tension that results in improved morale Constructive resolution of conflicts and challenges Higher levels of organizational productivity
As a leader, manager or supervisor, this Oxford training seminar will help you to:
- Recognize the warning signs of conflict early on
- Address the issues quickly and effectively
- Increase the overall productivity of your team or department
- Focus on more important strategic and operational matters
- Master a skill set that’s essential in more senior roles
- Gain credibility in the eyes of senior management and others
Who should attend
Leaders, managers and team leaders/supervisors who need to take charge of – and resolve – conflicts or difficult situations that could have a negative impact on performance, need to develop effectiveness in their decision making and empowering others to achieve success. The training seminar would also benefit junior / middle managers new to their role, or with experience but little previous training.