ICTD International Centre for Training and Development

Available dates

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About the course

Everyone leaves the session with a better awareness of their own personal values and how their past has created their current perceptions, behaviors and communication style. They develop new understandings for their own personal growth.

Course Objectives

  • Participants will gain understanding and knowledge of what creates their cultural lens.
  • They learn why men and women communicate differently, what drives the communication style of other cultures, how to resolve conflict and how to maximize the benefits of a diverse workplace.

Course Outline

Module One: The Business Case for Managing Cultural Diversity

  • Understanding Diversity Management
  • Diversity Management: The Big Picture
  • The Industry Environment: Cultural Diversity and Business Challenges
  • The Business Case for Managing Cultural Diversity
  • Stages of Diversity Management
  • Developing Your Own Business Case for Managing Cultural Diversity

Module Two: Cross Cultural Communication

  • Understanding Culture and Cultural Diversity in Australia
  • The 4 Basic Elements of Cross Cultural Communication
  • Understanding the Process of Cultural Adaptation
  • Developing Organisational and Personal Cultural Competence

Module Three: Managing Culturally Diverse Teams

  • Competencies for Managing Culturally Diverse Teams
  • Managing Culturally Diverse Teams
  • Skills for Building Trust and Communication

Factoring Cultural Diversity into Business Planning

  • An Integrated Framework for Diversity Management
  • Diversity Analysis Checklist Exercise: Project Analysis
  • Developing a Cultural Diversity Management Action Plan

Module Four: Cultural Diversity Management Resources and Support

  • Introduction, Resource and Support
  • Glossary of Key Terms
  • Review and Evaluation

Module Five: Managing Cultural Diversity Training Facilitation Guide

  • Introduction to the Facilitation Guide
  • Introduction to Cultural Diversity Management Training
  • Training Workshop Preparation Guide
  • Training Workshop Facilitation Guide

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Employees in the functions of Employee Relations, Human Resources or Personnel and Administration

Course reviews

Downloadable files