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This course aims at preparing those who have aspirations to become a manager for the different challenges that they may face in this role. Completing this course will be a good step towards adding the additional credentials needed for a promotion or appointment as a first time manager or supervisor.
The course details the results that successful managers at different levels of business must deliver within their organisations. It addresses topical and future management issues through both classic and contemporary management thought. In addition to placing management in context, the module also explores the knowledge, skills, and dispositions required of managers to perform the management functions of planning, organising, and leading in an unpredictable and changing business environment. The focus of this module is a practical application of management and leadership techniques, combined with critical people management competencies to ensure that effective and efficient behaviours are utilized to improve management and leadership within a work environment and in so doing, improve performance within the work environment.
During the course of this programme, students will:
- Demonstrate and understanding of the nature of management, with emphasis on levels and types of management, how management theory has evolved, and how to manage in a changing environment.
- Demonstrate an understanding of planning as key management function; the nature, types and process thereof; and the utilisation of planning tools.
- Demonstrate an understanding of organising as key management function, with reference to organisational- and job design, authority and delegation, and change and diversity.
- Demonstrate an understanding of leading as key management function; the nature thereof and how it applies to individuals and teams, and communication and interpersonal relations.
- Demonstrate an understanding of controlling as key management function, its process, areas of application, and levels thereof
- Demonstrate an understanding of ethics, social responsibility and corporate governance as contemporary management issues.
COMPONENTS AND DETAILS
THE NATURE OF MANAGEMENT
What is management; The processes of management; Internal and external influences on management and management processes; Understanding the people component of being a successful manager
THE ROLE OF THE MANAGER
What is a manager; The contribution of the manager; Characteristics of the manager’s role; Management styles; Team roles: self assessment and team debrief
The application of the basics of management: Planning; Organising; Setting objectives and targets; Communicating; Control
Delegating; Motivating others; Feedback and coaching; Facilitation and networking; Understanding and implementing organisational policies; Influencing, dealing with authority and power; Dealing positively with unsatisfactory situations; Giving effective feedback and building constructive relationships; Ethics and corporate governance
MAKING THINGS HAPPEN
How to make things happen: The bridge between concepts and action; Analysing and improving how to make things happen; Identifying a real work-based people related challenge and working it through the management and leadership tools in this programme
SYSTEMS AND PROCESS MANAGEMENT
Understanding systems and managing processes
The process of self-development; Alternative methods of management development; Self-management strategies; Emotional Intelligence (EQ) and its role in effective People Management
What is leadership; Leadership vs. management; Leadership styles; Situational leadership; Leadership characteristics; EQ, IQ and SQ – application thereof; Exercising leadership; Leaders and followers; Leadership Checklist
The process and types of change; How change happens and affects people
THE CONTEXT OF CHANGE
Organisational culture; Power and authority in organisations; Persuading and influencing in organisations
How people change; The steps to effective change; Resistance to change; Developing and embracing a change culture; Leading change; Elements leading to the successful implementation of change; Contemporary trends in managing change – the Generation Gap
ENABLING CONTINUOUS IMPROVEMENT
The nature of continuous improvement; The conditions and behaviour that promote continuous improvement; The framework for continuous improvement