Who should attend
Any professional who interacts with internal and/or external customers.
About the course
In a world where we are faced with more and more competition, customer service that excels can help your organization stand out from all the rest. This webinar provides tools and insights to help you better understand what your customer wants and needs.
You’ll discover how to enhance the customer connection and promote greater loyalty by meeting those needs, exceeding expectations and handling difficult situations with empathy. These insights will also help you build a stronger connection to your customers throughout your organization.
What You Will Cover
- Exploring the role of every employee in delighting your customers
- Meeting and exceeding your clients’ personal and business needs
- Quickly and efficiently building trust and credibility with your customers
- Identifying the three types of customer expectations and how to exceed them
How AMA Webinars Work
AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your home or office without the need for travel costs and time.
BONUS: Paid registrants will also get a single-user license to access a recorded archive of the program for a full year so that you can watch the program again and again to boost your skill set.
Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.