Leading in a Diverse and Inclusive Culture

American Management Association

American Management Association

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Who should attend

Managers and leaders who want to promote and lead an increasingly diverse workforce and client base and promote an inclusive environment; diversity and inclusion leaders; learning and development professionals.

About the course

Maximize individual, team, and organizational potential through Diversity and Inclusion (D&I)

A diverse team with unique individual perspectives can deliver exceptional results. Having such a team calls for a leader with an arsenal of inclusive leadership practices and keen self-awareness.

This course gives you deeper insights into yourself, your team, and the benefits of inclusion at all levels in your organization. Through self-assessments, case studies, and proven hands-on activities, you’ll develop competencies and get tools to create an environment fueled by engagement and innovation. In addition, you’ll learn to apply a roadmap that ensures that all are heard, recognized, and appreciated—so productivity can soar.

How You Will Benefit

  • Recognize the issues and value of D&I at the personal, team, and organizational levels
  • Become a more inclusive leader by recognizing strengths and growth opportunities for yourself and for others
  • Communicate effectively and inclusively in a diverse environment
  • Articulate how operating from biases impacts innovation, productivity, and engagement
  • Analyze diversity and cultural competencies in the context of talent management
  • Harness the power of differences to boost team performance and collaboration
  • Manage disagreements, misunderstandings, and conflict

What You Will Cover

  • Introduction to diversity and inclusion
  • How culture impacts our perceptions, beliefs, behaviors, and responses
  • Bridging communication differences
  • Applying cross-cultural communication and messaging skills that move people to commitment and action
  • Recognizing and responding effectively and appropriately to diversity and inclusion dynamics
  • Knowing how to be an actively inclusive leader
  • Understanding the primary source of unconscious bias, micro inequities, and micro advantages
  • Conducting dialogues about unconscious bias with peers, managers, and subordinates to improve communication, services to clients, and team collaboration
  • Leading a successful multicultural team and inclusive meetings
  • Dialogue: having difficult conversations
  • Practicing facilitating and engaging in successful difficult conversations
  • Developing your vision and plan for an inclusive workplace and teams

Outline

Learning Objectives

  • Understand the Business Case for Diversity and Inclusion
  • Define Diversity and Inclusion and Describe Their Influence on Day-to-Day Interactions and Decision-Making Processes
  • Recognize the Manner in Which Culture Impacts Our Behaviors, Beliefs, Perceptions, and Responses to Others
  • Understand the Impact of Culture on the Way We Communicate, Build Relationships, and Lead Teams
  • Demonstrate the Ability to Engage in Difficult Conversations and Manage Conflict
  • Develop Cross-Cultural Competencies and Messaging Skills That Move Us to Commitment and Action
  • Develop a Personal Vision to Apply Seminar Learning That Embraces Diversity and Supports an Inclusive Environment

Introduction to Diversity and Inclusion

  • Establish a Common Language Through Definitions
  • Understand the Business Imperative for Diversity and Inclusion in the Workplace
  • Reflect on the Multidimensional, Multicultural Aspects of Individual Identity

Bridging Communication Differences

  • Identify Communication Style
  • Recognize Obstacles That May Hinder Communication
  • Apply Listening and Empathy to Bridge Differences
  • Understand and Recognize Microinequities
  • Initiate a Conversation with Someone Whose Difference You May Be Uncomfortable With

Leading a Successful Multicultural Team

  • Identify Strengths and Development Needs Using the Inclusive Leadership Assessment
  • Master the Art of Inclusive Meetings
  • Develop a Skill for Facilitating Teams’ Ability to Work Effectively Together
  • Identify Your Ideal Network to Accomplish Your Goals and Advance Your Career
  • Identify Leadership Challenges

Dialogue: Having Difficult Conversations

  • Use a Model to Hold Difficult Conversations
  • Identify Characteristics of Debate, Discussion, and Dialogue
  • Practice Dialogue in Conversations

Your Vision and Plan for an Inclusive Workplace

  • Review the Seminar’s Key Tools and Takeaways
  • Create an Inclusive Vision for Your Workplace
  • Build an Inclusive Leader Action Plan

Videos and materials

Leading in a Diverse and Inclusive Culture at American Management Association

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