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About the course
Having difficult conversations is part of every leadership position. Learn to approach the toughest conversations with confidence by developing skills to move past emotion and deliver your message clearly and positively.
- Assertive Communication
- Reducing defensiveness and sustaining dignity
- Defusing emotions
- The focused conversation method
- The power of a positive no
Come prepared to share your experiences, opinions and perspectives with the class.
All that is required is a strong desire to succeed and a willingness to learn and apply yourself.
What to Expect
This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!
Trust the experts
Janine Higgins has been in private practice since 1993. Her mediation practice includes a wide variety of issues, both legal and non-legal including family, insurance, estate and business law as well as workplace and organizational conflicts. Her facilitation work overlaps with mediation since ...