Leading Across Cultures

School of Hotel Administration

How long?

  • 1 day
  • online

School of Hotel Administration


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Who should attend

This course is intended for mid- to upper-level managers, high potentials, and senior leaders. Learners may come from every continent and from a diverse range of organizations, including for profits large and small, NGOs, and governmental agencies.

This course is also applicable to line managers or individual contributors with over three years of experience who are responsible for leading culturally or nationally diverse teams or who operate globally, as well as individual contributors in sales, marketing and supply chain management who work extensively with clients or suppliers abroad. Anyone needing to manage through the challenges and opportunities of culturally diverse teams and individuals could also benefit from this course.

About the course

Leading across cultures is about adapting, communicating, thinking critically, and understanding your own biases. SHA's Dr. Jan Katz will help you explore the five key dimensions of cross-cultural leadership - Context, Risk, Linear vs. Parallel, Hierarchy, and Individualism vs. Collectivism. After defining and sharing examples of each, Professor Katz will help you explore their impacts on business and how you can adapt to variations in different cultures. This course gives you the tools you need to continuously improve your cross-cultural leadership skills.

In the course project, you will examine the cultures and dimensions you work in, explore how compensation relates to risk, examine the hierarchy at your company, and evaluate your own leadership style as it relates to the cultures you work in. You will also get to investigate the 2015 Greek financial crisis and interview an international colleague before creating an action plan for your own future education around the impact of cultural variation on leadership.

Key Benefits

Participants who complete this course will be able to...

  • Assess your perspective so that you can develop a broader understanding of how cultural rules, stereotypes, and assumptions inform the way you think and work
  • Develop a greater awareness of three key cross-cultural dimensions; context, risk, and linear/parallel so that you understand why you think the way you do, which will lead to more effective interactions with people from other countries
  • Examine two key dimensions; hierarchy and individualism vs. collectivism, so that you can recognize differences within the group, circumvent issues that are likely to arise, and develop constructive strategies that leverage everyone’s expertise and perspective
  • Develop your own skills to lead across cultures, using proven strategies and best practices

Topics Include

Module 1 - Examine How We Become Cultural Beings

  • Analyze Who Goes First
  • How We Learn Culture (Observation vs. Rule)
  • Explore Current Events and Culture

Module 2 - Explore Culture's Impact on the Way We Think

  • Assess Yourself on the Importance of Context
  • Examine Context in US Manufacturing
  • Assess Your Risk Attitude
  • Analyze the Impact of Risk
  • Examine New Product Development

Module 3 - Explore Culture's Impact on Our Relationships with Others

  • Assess Your Desire for Hierarchy
  • Examine How the Corporate Dining Room Relates to Culture
  • Assess Your Individualism/Collectivism
  • Examine the Impact of Being Too Busy for Culture

Module 4 - Refine Your Thoughts on Leadership Using Culture

  • Comparing Superficial vs. Deep Leadership
  • Reflect on What a Leader Looks Like

Module 5 - Develop Skills to Lead Cross-Cultural Teams

  • Examine Collaborative Technology Development
  • Seven Strategies for Excellent Cross-Cultural Leadership


Jan Katz

After receiving her S.B. (biology) and Ph.D. (management) at the Massachusetts Institute of Technology, Jan Katz began teaching international management at New York University. Moving to Cornell 21 years ago, she continued teaching international management and marketing at the Johnson Graduate Sc...

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Leading Across Cultures at School of Hotel Administration

From  $769

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Full disclaimer.

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