Management Concepts

Leadership and Communication Skills for Project Managers

Available dates

Dec 4—6, 2019
3 days
Washington, District of Columbia, United States
USD 1649
USD 549 per day
Feb 24—26, 2020
3 days
Washington, District of Columbia, United States
USD 1649
USD 549 per day
Mar 9—11, 2020
USD 1649
+6 more options


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About the course

Successful project managers do more than manage scope, schedule, cost, and resources; they exhibit the leadership and communication skills that propel a project forward and inspire confidence in those they lead. You will learn to develop the skills to optimize your team’s effectiveness by examining various motivational approaches, assessing your own personal style, and identifying and solving barriers to team performance. You will gain hands-on experience applying the methods of leadership and communication that work best for your personality and environment.

Learning Objectives

  • Demonstrate leadership skills and apply proven techniques in leading teams
  • Apply communication best practices in projects
  • Evaluate different motivational approaches
  • Identify benefits of using the Myers-Briggs Type Indicator (MBTI®) in working with project teams
  • Create high-performance project teams
  • Identify and resolve conflicts by practicing five different conflict resolution approaches

Course Topics

Leadership and the Project Manager

  • Exercise: Leadership Definitions
  • Leadership
  • Leaders & Managers
  • Leadership Today
  • Project Manager Roles
  • Challenges Leading Project Teams
  • Developing Leadership
  • Lesson Summary

Communications in Projects

  • Exercise: ABCs of Communicating
  • Project Communications Management
  • Identify Stakeholders
  • Stakeholder Analysis
  • Plan Communications
  • Communications Management Plan
  • Manage Communication
  • Communication Barriers
  • Types of Communication
  • Techniques for Managing Communication
  • Effective Project Meetings
  • Lesson Summary

Motivational Approaches

  • Motivation Defined
  • Common Motivation Mistakes
  • Motivation Theories
  • Major Stages in a Career
  • Career Anchors
  • Best Practices for Motivating Team Members
  • Lesson Summary

Understanding Psychological Types

  • Background on the MBTI®
  • The MBTI® & Teams
  • MBTI® Guidelines
  • MBTI® Scales
  • Discovering Your “Best Fit” Type
  • Extraversion and Introversion (E/I)
  • Sensing and Intuition (S/N)
  • Thinking and Feeling (T/F)
  • The “Z” Problem-solving Model
  • Judging and Perceiving (J/P)
  • Determining the Team's Type
  • Function Lens
  • Dynamic Lens
  • Order of Preferences for Each Type
  • Reacting to Stress
  • Lesson Summary

Effective Teams

  • Definitions
  • Role of Project Manager in Developing Teams
  • High-performance Teams
  • Stages of Team Development
  • Group Dynamics
  • Barriers to Team Performance
  • Virtual Teams
  • Diverse Teams
  • Lesson Summary

Managing Conflict & Agreement

  • Conflict Resolution
  • Consensus Decision Making
  • The Abilene Paradox & Managing Agreement
  • Lesson Summary

Action Planning

  • Next Steps
  • Action Plan

Who should attend

This course is intended for entry and intermediate level Program and Project managers.

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