Who should attend
Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.
About the course
This course examines the process of interpersonal communication and its impact on decision-making and relationships in business. It addresses various factors, including the effects of non-verbal communication, which often reduces understanding to result in a high degree of miscommunication. Strategies for effective communication are explored. Opportunities are given to develop skills in listening and responding to others.
Course at a glance
- Fully online course, accessible through eClass, the University of Alberta’s eLearning management tool.
- Learn through lectures and lively discussions, as you broaden your network and apply the course content to the context of your own work or organization and explore its implications for your professional practice.
- Aimed at beginning to mid-career individuals interested in acquiring new workplace skills, this course will also benefit prospective or aspiring managers ready to take the next step in their careers.
What you will learn
By the end of this course, you should be able to:
- Understand the components of interpersonal communication.
- Understand and recognize barriers to successful communication and know how to overcome them.
- Display enhanced listening and feedback skills.
- Analyze real-world interactions through application of the course content for both business and personal relationships.
- This is a graded course; assessment activities may include exams, projects, presentations, journals, or research papers.
- Refer to the course syllabus for details on activities and assignments.
- A textbook is required for this course; further information will be provided in the course syllabus.
- Additional learning materials are provided through eClass at no additional cost.
The former mayor of St. Albert (Alberta), Nolan Crouse spent 30 years in management and executive roles in companies such as Procter and Gamble, West Fraser Timber, and Alberta Energy Company (EnCana). He is a past recipient of the prestigious Pulp and Paper John Bates Award, received the Rotary ...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.