Who should attend
Medical, nursing, and dental professionals involved in delivering clinical care who hold or who aspire to administrative or managerial responsibilities. Students may come from any size practice, and could work in either the for-profit and non-profit sector, primarily in North America.
About the course
Patient care, outcomes and safety are of utmost importance in healthcare. This course will explore how to provide stellar service that focuses on safety and positive patient experiences while implementing new systems to enhance operational efficiency.
This course focuses on the processes, standards, measures, and tools that enable you to improve both the quality and efficiency of your healthcare services. The course begins with a look at expectations and standards upheld by rating services and regulatory agencies, and then considers how inpatient and outpatient performance measures can be implemented. It moves on to address the use of root cause and failure mode analyses as well as efficiency improvement tools relevant to healthcare. The course concludes with specific steps you can take to improve patient satisfaction scores.
The five-part course project helps you apply what you learn to your practice, and provides a set of templates and downloadable tools designed to assist you as you implement key concepts in the course.
It is recommended to only take this course if you have completed Managing People in a Healthcare Setting, Assessing Your Organization's Finances, Planning Healthcare Investments and Marketing, Addressing Healthcare Economics, and Guiding Your Organization's Costs and Budgets or have equivalent experience.
Key course takeaways
- Consider quality expectations and standards relevant to healthcare facilities
- Implement inpatient and outpatient performance measures defined by reimbursement providers and regulators
- Use proven performance tools to improve quality and safety
- Assess the relevance of methodologies aimed at improving efficiency
Dr. Robert Karpman received his medical degree from the University of Pennsylvania and an MBA from the University of Phoenix, while he was the director of the Phoenix Orthopedic Residency Program. Dr. Karpman has been an entrepreneur for most of his 34 years in the healthcare arena. During his re...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.