How to Succeed in High-stakes, Difficult and Consequential Coversations

IMS

How long?

  • 1 day
  • in person

IMS

Disclaimer

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Full disclaimer.

About the course

No one likes confrontation and conflict but they are inevitable in our professional and personal lives. The key to success in handling high stakes, difficult, and consequential conversations is understanding typical human behavior and your own behavioral tendencies. This session will give you tools to plan and have constructive conversations on difficult and high stakes topics. During the session, participants will practice techniques in de- escalating emotional confrontations, approaching negative topics in a positive manner, and responding appropriately to criticism and accusation through role-play, skills practice, and interactive discussion.

Topics covered

What is a high stakes conversation

  • Self-assessment of how you handle difficult
  • Situations

Laying a foundation for success

  • Building rapport
  • Asking the right questions
  • Do your homework

Clarifying the real issue

  • Seek to understand
  • Finding a positive approach for a
  • Negative issue

Dialogue skills

  • Ways to start the conversation
  • Responding instead of reacting
  • Effective listening
  • Assessing and interpreting
  • Body language
  • Managing your emotions
  • How to handle criticism
  • Common mistake, pitfalls and landmines

What is a high stakes conversation

  • Self-assessment of how you handle difficult
  • Situations

Experts

Debbye Turner Bell

Dr. Debbye Turner Bell is a veterinarian, journalist, minister, motivational speaker, wife, and mother. For three years, she served as the lead U.S. news anchor for Arise News, a global cable news network. She hosted a daily evening news broadcast called “Arise America”. Currently, she can be see...

Videos and materials

How to Succeed in High-stakes, Difficult and Consequential Coversations at IMS

From  $475

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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