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American Management Association

How to Flex Your Communication Style

Oct 2, 2019
Online
USD 279
Nov 19, 2019
Online
USD 279
Jan 28, 2020
Online
USD 279
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Description

Become a better communicator with our express communication seminar

To become a better communicator and gain commitment from others, you need to understand your own style first—and then how to flex it. Discover your own preferred style and evaluate the opportunities and challenges of that style in working with others.

Learn how to adapt your style while under stress—when confronted with someone of an opposite style, a different gender or generation. Equip yourself with the tools to communicate appropriately in just about every business situation. Your colleagues and superiors will surely take note, as communication skills are a critical and highly valued career booster!

What You Will Cover

  • Exploring how style impacts the image others have of you
  • Learning how to flex your style to gender, generation and position
  • Understanding how style affects your communication effectiveness
  • Recognizing how stress impacts your style and planning for better outcomes
MCE

How to Communicate With Diplomacy, Tact and Credibility

Next dates

Sep 23—24, 2019
2 days
Brussels, Belgium
EUR 2450 ≈USD 2699
EUR 1225 per day
Nov 25—26, 2019
2 days
Paris, France
EUR 2450 ≈USD 2699
EUR 1225 per day

Description

Be a consistently professional communicator—even in the most difficult circumstances. How to communicate effectively at work while remaining diplomatic, tactful and keeping credibility?

Your communication in the workplace can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts.

Register to this intensive 2-day effective communication training programme focused on practical learning, designed and facilitated by business people that understand your challenges and will guide you to find effective solutions.

Your immediate takeway:

  • Make yourself promotable, learn to be poised and professional under pressure
  • Build a great reputation for responding positively to criticism
  • Flex your style to handle stressful situations with ease

This effective communication skills training programme will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

This communication training course combines proven-by-practice methods with new insights and ideas that will grow your communication skills effectively. You will gain a wider perspective of how to communicate at the workplace through breakout sessions, exercises, and case applications.

How will you benefit?

After participating in this programme, you will grow your communication skills and be able to:

  • Apply diplomacy and tact to be a credible and effective communicator
  • Manage the impact your communications have on your image
  • Define and leverage your communication style
  • Develop and demonstrate better listening skills
  • Understand the importance of perceptions
  • Explore communication style differences and learn to flex your own style
  • Recognize the impact of stress on communications and be able to adjust for it
  • Know what makes effective, powerful communication and develop the skills to model it

During this programme you will:

  • Network and learn from a diverse group of peers from different functions, industries and countries
  • Develop a personal action plan to implement back at work
  • Learn and practice using real-world examples over 2 interactive days

What will you learn and practice?

How to Communicate with Diplomacy, Tact and Credibility is a 2-day hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

Programme Outline:

  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you
  • Flexing your style to communicate with more diplomacy, tact and credibility
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness
  • Flexing your style to gender, generation and position
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication

  • Identifying and removing the roadblocks to effective communication
  • Knowing how to positively impact the visual, verbal and vocal components of communication
  • Describing the Know-Feel-Do Model of communicating
  • Implementing strategies for powerful communications and practicing them
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility
  • Identifying the barriers and obstacles to effective listening
  • Using good listening skills to build and improve your image
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication
  • Applying diplomacy, tact and credibility skills to create more effective communication
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations

Who should attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

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