Available dates

Jun 2—3, 2020
2 days
Toronto, Ontario, Canada
CAD 1950 ≈USD 1465
CAD 975 per day


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About the course

The Excellence in Administration Program will give you the skills and tools you need to achieve and maintain superior administrative performance. In this highly interactive program, through simulations, role play and cases, you will learn effective decision-making, negotiation strategies and tactics, essentials of leadership presence and how to apply mindfulness techniques to develop awareness, improve performance and increase resilience.

Program Themes:

  • Mindfulness and Emotional Intelligence:
  • Increase Resilience, Improve Performance and Thrive at Work

Learn how modern work culture and habits affect performance. Improve problem-solving, increase cognitive flexibility, self-awareness and emotional intelligence. Increase your resilience, improve performance and learn to thrive at work.

  • Negotiating As A Leader

Learning how to help others overcome differences easily and get agreement is an essential leadership skill. Negotiate using five different strategies, prepare quickly and develop a strong range of negotiation skills and approaches.

  • Leadership Presence

Leadership presence is the intangible quality that conveys authenticity, confidence and gravitas. In this session, we’ll explore how non-verbal communication, combined with listening and empathy, allows us to connect with others to both inspire and engage. We’ll spark ideas for you to convey presence and composure every time you communicate – leading to greater visibility in your organization.

  • Decision-Making

This session will teach you how to improve your problem-solving and decision-making skills. We will focus on interpersonal and task skills through a structured exercise that will require you to set objectives, analyze alternative strategies and evaluate them, and finally, choose a solution that will best meet the objective. The debrief will focus on how decisions were made, who influenced the decisions, and your learning in this decision-making process.

Who should attend

Candidates for the Excellence in Administration Program are Administrative Professionals Program/ Organizational Administrators and Coordinators, Clerical Supervisors, Executive Assistants with 3+ years of work experience in an administrative role. We look for participants who are committed to continuous learning and development, who strive to enhance their organizational value with a strategic focus.

Trust the experts

Beatrix Dart

Associate Dean, Executive Degree Programs Executive Director, Initiative for Women in Business Professor of Strategic Management, Faculty-at-Large Degrees:PhD in Economics, University of Konstanz, Germany MIS, University of Konstanz, Germany MA in Economics, University of Konstanz, Germany Beatr...


Delee Fromm

Bio DELEE FROMM, who is a lawyer, psychologist and author, has taught and coached negotiation for over 30 years. As a former partner at a large Bay Street law firm she practised commercial real estate for 17 years. Prior to her career in law she was a neuropsychologist. In her third career as a ...


Michele Milan

Bio Michele is passionate about empowering leaders to meaningfully better themselves, their organizations and the world. A seasoned leader herself, Michele has 18 years of experience in leadership roles in higher and executive education working with major corporations, government and not for pro...


Sarah Neville

Bio Sarah Neville is the founder and Principal of Open Line, and an acclaimed speaker, facilitator, and educator who specializes in helping individuals communicate with power, authority and authenticity – while bridging difference with others.  With an M.Ed in Adult Learning focused on Workplac...


Geeta Sheker

Geeta Sheker is the Director of the Initiative for Women in Business at the Rotman School of Management, University of Toronto, championing the career success and advancement of women. In 2003 she oversaw the launch of the nationally renowned Judy Project, a high-impact annual leadership program ...


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