Excellence in Administration
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The Excellence in Administration Program will give you the skills and tools you need to achieve and maintain superior administrative performance. In this highly interactive program, through simulations, role play and cases, you will learn effective decision-making, negotiation strategies and tactics, essentials of leadership presence and how to apply mindfulness techniques to develop awareness, improve performance and increase resilience.
- Mindfulness and Emotional Intelligence:
- Increase Resilience, Improve Performance and Thrive at Work
Learn how modern work culture and habits affect performance. Improve problem-solving, increase cognitive flexibility, self-awareness and emotional intelligence. Increase your resilience, improve performance and learn to thrive at work.
- Negotiating As A Leader
Learning how to help others overcome differences easily and get agreement is an essential leadership skill. Negotiate using five different strategies, prepare quickly and develop a strong range of negotiation skills and approaches.
- Leadership Presence
Leadership presence is the intangible quality that conveys authenticity, confidence and gravitas. In this session, we’ll explore how non-verbal communication, combined with listening and empathy, allows us to connect with others to both inspire and engage. We’ll spark ideas for you to convey presence and composure every time you communicate – leading to greater visibility in your organization.
This session will teach you how to improve your problem-solving and decision-making skills. We will focus on interpersonal and task skills through a structured exercise that will require you to set objectives, analyze alternative strategies and evaluate them, and finally, choose a solution that will best meet the objective. The debrief will focus on how decisions were made, who influenced the decisions, and your learning in this decision-making process.
Who should attend
Candidates for the Excellence in Administration Program are Administrative Professionals Program/ Organizational Administrators and Coordinators, Clerical Supervisors, Executive Assistants with 3+ years of work experience in an administrative role. We look for participants who are committed to continuous learning and development, who strive to enhance their organizational value with a strategic focus.