Who should attend
This course is ideal for mid- to senior-level managers and directors who are new to supply chain processes and searching for best practices. Those who work as functional counterparts in finance, information systems, manufacturing, or marketing will also benefit.
- Director, Distribution and Transportation
- Plant Manager
- Senior Manager - Supply Services
- Logistics Management Specialist
- Supply Chain/Customer Service
About the course
Learn the critical foundational concepts required to lead an integrated supply chain operation. Develop common performance metrics, improve customer satisfaction, maximize capital turnover and enhance alliances and partnerships. An industry case study and team-based simulation will provide a hands-on learning opportunity.
Improve your ability to:
- Manage your supply chain to avoid functional pitfalls
- Minimize supply chain costs while maintaining or improving customer service
- Improve pooling, postponement, and other inventory deployment strategies
- Manage customer service
- Integrate all functions along the chain through shared objectives
- Develop common performance metrics
- Improve customer satisfaction through shorter cycle times, maximizing capital turnover
- Use information technology to enhance performance
- Work effectively with alliances and partnerships in the extended supply chain
Supply Chain Management
- Defining the Supply Chain
- Scope of Supply Chain Activities
- Systems Perspective of the Supply Chain
- Market Demands and Corporate Expectations
Supply Chain Strategies
- Link Between Business Strategy and Logistics
- Motivational and Leadership Technologies
- Value Chain Analysis
- Competing on Speed, Flexibility, Responsiveness, Quality, and Value-Added Services
- Competing Through Alliances
Supply Chain Partnerships
- Strategic Alliances and Partnerships
- Characteristics of Partnerships
- Current Research and "Best Practices"
- Shared Use of Technologies
- Factors Leading to Partnership Satisfaction
Information Technology and the Supply Chain
- The Role of Information Technology (IT) in the Supply Chain
- Innovative Technologies and Their Uses
- IT and Supply Chain Integration
Supply Chain Components and Tools
- Inventory Management Throughout the Chain
- Enterprise Resource Planning Systems
- Manufacturing/Distribution Resource Planning
Creating and Measuring Logistics Value
- Relationship Between Logistics and Customer Satisfaction
- Methodologies for Measuring Effectiveness
- Integrated Logistics Simulation
Value For You and Your Organization
A valuable supply chain simulation exercise called LINKS will provide hands-on learning in all major supply chain elements: suppliers, manufacturers, distributors, retailers, and end-users. You’ll apply newly-learned concepts and make high-level decisions as you lead a “firm” in competition with your team by selling a “product” in three regional markets. You will return to your organization having learned best practices for managing the entirety of your supply chain.
Steve Tracey is the current executive director for both the Center for Supply Chain Research (CSCR) and Penn State Executive Programs, and a Professor of Practice for the Supply Chain and Information Systems Department within the Smeal College of Business. For almost three decades CSCR has succ...
Senior Partner, Chain Connectors, Inc. Dr. Christopher D. Norek is Senior Partner and founding member of Chain Connectors, Inc., a supply chain consulting and software implementation firm. He has over 20 years of supply chain experience with a unique combination of consulting, industry and acade...
Customer Care & Logistics Director MARS Chocolate North America Andy is currently the Customer Care & Logistics Director at MARS Chocolate North America. His organization is responsible for all aspects of the deliver function within MARS Chocolate, including the movement of product fro...
Faculty Affiliate, Executive Education, Smeal College of Business and Manager, Business Insights & Solutions Mondelēz International. Larry currently leads a team of analysts in partnering with key stakeholders in North America to provide one approach to delivering key data, analytics and insi...
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.