Disney's Approach to Quality Service

This on-demand course offers official Disney Institute training led by Disney Leaders and facilitators. The course is self-paced, and the duration is approximately 3 to 4 hours, depending on individual pace. Learners may start/stop content and complete modules at their discretion. Unless otherwise noted, all Disney Institute online courses are delivered in English.

This course includes:
* Access to online course content for up to one (1) year from the date of purchase
* Opportunity to learn from current Disney leaders
* Compelling video presentations that bring the learning to life and showcase Disney best practices in action
* Interactive learning resources
* Downloadable reference materials
* Personalized digital certificate of completion
* Continuing education units and recertification credits—learn more about our course accreditations
* Disney Institute Alumni status, granting access to select specially priced Disney Institute learning events, courses and products