Disney's Approach to Quality Service

This on-demand course offers official Disney Institute training led by Disney Leaders and facilitators. The course is self-paced, and the duration is approximately 3 to 4 hours, depending on individual pace. Learners may start/stop content and complete modules at their discretion. Unless otherwise noted, all Disney Institute online courses are delivered in English.

This course includes:
* Access to online course content for up to one (1) year from the date of purchase
* Opportunity to learn from current Disney leaders
* Compelling video presentations that bring the learning to life and showcase Disney best practices in action
* Interactive learning resources
* Downloadable reference materials
* Personalized digital certificate of completion
* Continuing education units and recertification credits—learn more about our course accreditations
* Disney Institute Alumni status, granting access to select specially priced Disney Institute learning events, courses and products

This course offers 3.5 days of official Disney Institute training with 2 facilitators—starting around 2:00 PM on the first day and ending at approximately 5:00 PM on the final day––and allows for deeper discussion surrounding the topics covered. Course times will be confirmed once you are registered. Unless otherwise noted, all Disney Institute courses are delivered in English. Course registration includes:

• Comprehensive reference materials


• Guided field experiences at Walt Disney World Resort


• Opportunities to hear from current Disney leaders


• A welcome dinner, daily breakfast and lunch buffet, plus refreshments


• Access to specially-priced theme park tickets

One-Day Course:
This course offers 8 hours of official Disney Institute training with 2 facilitators. Registration begins around 7:30 AM. Course duration is approximately 8:00 AM to 5:00 PM. Course times will be confirmed once you are registered. Unless otherwise noted, all Disney Institute courses are delivered in English. Course registration includes:

• Comprehensive reference materials


• Guided field experience at Disneyland Resort


• Opportunity to hear from current Disney leaders


• Breakfast, lunch and refreshments


• Access to specially-priced theme park tickets

This course offers 3.5 days of official Disney Institute training with 2 facilitators—starting around 2:00 PM on the first day and ending at approximately 5:00 PM on the final day––and allows for deeper discussion surrounding the topics covered. Course times will be confirmed once you are registered. Unless otherwise noted, all Disney Institute courses are delivered in English. Course registration includes:

• Comprehensive reference materials


• Guided field experiences at Walt Disney World Resort


• Opportunities to hear from current Disney leaders


• A welcome dinner, daily breakfast and lunch buffet, plus refreshments


• Access to specially-priced theme park tickets