Disney's Approach to Employee Engagement

Enhance Your Work Culture, Improve Your Business Outcomes

At Disney Institute, we believe engaged employees, performing at their best, have the greatest impact on outcomes. Everyone is important to a productive work culture—not just human resources professionals. Therefore, the sustained quality of 4 components—hiring, training, communication and care—is crucial.

Walt Disney Parks and Resorts has maintained a tradition of creating magical, memorable experiences—in large part because of our commitment to selecting the right people and retaining them. Over the years, we have designed systems that attract, develop and reward high-performing employees, who perpetuate our vision and culture.

We are eager to share our insights on this process. By helping you improve your culture, we might be able to boost your business outcome as well.

Learn How To:

• Adapt Disney business insights to assess and improve your organizational culture
• Shape your work culture based on desired employee behaviors and select people who are a right fit
• Use training strategies that ensure employees are confident in their roles
• Improve communication, empower employees and strengthen morale
• Create a supportive environment through genuine care and recognition programs

Who Can Benefit:

Executives

• Shape a confident, highly productive and dedicated workforce
• Be an agent of change and take action to holistically improve your company culture

Entrepreneurs

• Discover insights into hiring the "right fit" employees
• Develop staff morale, cohesion and communication

Professionals

• Influence your organization's recruitment practices in finding the candidates who fit your team
• Bring back strategies and techniques that can help improve your group's work culture

Concepts covered

• Foster Organizational Culture

Your people make all the difference. Walt Disney Parks & Resorts has a long heritage with rich traditions, high-quality standards and shared values. These are the pillars upon which our culture is built. Through purposely paying attention to the details, we've cultivated a culture that's distinctively Disney, which distinguishes us in the marketplace. In this course, you'll learn how your work culture can impact your organization—both positively and negatively.

• Select Right-Fit Talent

Attitude outweighs aptitude. When hiring, we consider a candidate's attitude, not just skills alone, ensuring we can match the right person to the right role. That is how we answer the needs of both our customers and employees. This course will help you think about your selection process in new ways to find the "right-fit" people for your workplace culture.

• Train the Culture

Training instills confidence. Disney develops skills in our Cast Members (employees), while bringing organizational goals to life, increasing productivity and efficiency. Learn what our training process is like and see how it can be adapted to your organization.

• Communicate to Inform & Inspire

At Disney, we carefully craft our messages, communicating with intent to our Cast Members so they understand their actions have an effect on the Disney legacy. Learn how to engage your employees through active listening and influence your company culture—from your newest hires to those longest in tenure.

• Create a Caring Environment

Gratitude improves attitude. At Disney, we recognize accomplishments, ask Cast Members to support customer service strategies and nurture a workplace culture that encourages everyone to reach shared goals. Learn how genuine care and meaningful recognition can positively impact your employees, customers and organization as a whole.