Difficult Conversations

Olin Business School

What are the topics?

Olin Business School

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About the course

In today’s collaborative environment, getting things done requires the ability to work across silos, through differences and around a variety of unexpected obstacles. The ability to handle difficult conversations — with direct reports, peers, customers, partners or suppliers — is key to your ability to lead effectively. This interactive session, designed by members of the Harvard Negotiation Project, will offer a framework and practical skills for handling conflict and making sound decisions while maintaining good working relationships.

Topics

  • Triggers that make you lose your best skills
  • Systematic cognitive biases and heuristics that hamper learning and decision-making
  • Physiology of emotion and the impacts on cognition
  • Costs and benefits of different approaches to handling disputes

Benefits

  • Diagnose causes of difficulty in conversations
  • Make counterparts comfortable sharing honest information
  • Foster curiosity and willingness to listen to a counterpart
  • Avoid triggering emotional reactions
  • Temper strong feelings in yourself and others so you can get back to being productive

Experts

Ann Garrido

I first came to Aquinas Institute in 1994 as a neophyte religion teacher in the Catholic education system in Guam, Micronesia. Twenty years some odd years later, I still am learning and growing here! While completing my doctorate, I joined the regular faculty of the school in 2000 to teach pasto...

Difficult Conversations at Olin Business School

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.