Designing Your key Account Management Plan

GIBS Business School

How long?

  • 9 days
  • online

GIBS Business School


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Who should attend

If you fulfil any of the following three roles, this program is relevant to you:

  • You are actively employed as an Account Manager in B2B or B2C.
  • You would like to grow towards the role of Key Account Manager
  • You are a Sales Manager who has to manage key accounts and / or other key account managers​

About the course

Increase returns through effective management of key customers.

Key Account Management (KAM) is a hugely important development in business-to-business selling and relationship management. However, it does require re-thinking your approach to sales due to the evolving nature and challenges in today's sales environments and competitive markets.

This programme demonstrates how the practice of sales is changing in business-to-business markets. In this new world, salespeople have to become more strategic in their approach, more focused on helping customers improve their own performance, and better at building and sustaining strong, trust-based relationships with buying companies.

Run by Prof Deva Rangarajan, a world leading authority on sales from Vlerick Business School in Belgium, this programme will cover the latest, most effective sales planning tools and techniques you need to more effectively manage these critical relationships and also examines global best practice on how to successfully and profitably penetrate, co-create and extend your business with key customers to maintain profitable growth.

Five challenges facing sales today:

  • Experienced salespeople can expect to spend 7.5 hours of cold calling to get one qualified appointment;
  • 69% of sales executives believe that the buyer process is changing faster than organisations are responding;
  • Sales people are dealing with increasingly empowered and risk averse customers;
  • The average sales cycle times are getting longer; and
  • Sales people are struggling to move from a product-centric sales approach to a customer-centric solution focus.

How you will benefit

At the end of the programme, you will be able to:

  • Understand the current trends in procurement and sales.
  • Develop winning, customer centric value propositions.
  • Have a clear view on your customer portfolio and business.
  • Identify criteria to select key accounts.
  • Implement co-creation initiatives with your key accounts.
  • Learn how to influence your internal stakeholders to assist your key accounts

Key Focus Areas:

A mixture of case studies, role plays and practical exercises will be used to ensure that you are able to fully understand the content, and apply your learnings back in the workplace.

Focus Areas:

  • The sales management framework;
  • Key account portfolio analysis;
  • Understanding customer journeys; and
  • Building winning value propositions.
  • Customer co-creation of value; and
  • Building a key account plan. ​


Deva Rangarajan

I am passionate about sharing my experiences that I have gained while working with over 30 companies, about how companies that are transitioning through a change process manage their sales and service organisations to ensure maximum effectiveness while continuing to be efficient. Deva Rangarajan...

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Designing Your key Account Management Plan at GIBS Business School

From  ZAR 16 000$1,072

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Thank you for your application

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.