Design for six Sigma - Service

Fisher College of Business

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  • online
  • on demand

Fisher College of Business

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About the course

This instructor-supported course covers the DCDOV (Define, Concept, Design, Optimize, Verify) roadmap and is integrated with Sigma Lake®, an innovative simulation-based design practice project using the Roller Coaster Tycoon® video game. You will not only discover and learn core concepts of DFSS, but you will also gain experience and competence as you apply them ot the course project simulation. The Service version of the course does not include additional lessons on advanced statistics and experimental design that are part of the Product version.

Course Outline

Session 1: Introduction to DFSS

  • Welcome to Design for Six Sigma
  • Closing the Gap
  • Better Aim Through DFSS
  • Improving Lifecycle Cost
  • DFSS and DMAIC
  • What is Design for Six Sigma?
  • The Alphabet Soup of DFSS
  • Process Phase-Gates
  • Design Leverage
  • How To Use This Course
  • Introduction to EngineRoom®
  • Keeping Track of Where You Are
  • DFSS Achievements
  • Exercises and Quiz

Session 2: Define

  • Introduction
  • Project Selection Toolset
  • Project Charter Toolset
  • Project Tracking Toolset
  • Obtaining the Voice of The Customer
  • Market Segmentation
  • Understanding Customer Requirements
  • Listening to All the Voices
  • Where to Go For Customer Requirements
  • Conducting Surveys
  • Survey Considerations
  • Surveys - Sampling Frame
  • Structuring Survey Questions
  • Affinity Diagram Toolset
  • CTQC Tree Diagram Toolset
  • Operational Definition Toolset
  • Voice Of The Customer As Specifications
  • Progress Review
  • Exercises and Quiz

Session 3: Concept

  • Introduction
  • QFD Toolset
  • • Metrics
  • The Core Principle of DFSS
  • Process Capability Toolset
  • Benchmarking
  • Beyond Customer Requirements
  • Brainstorming
  • Encouraging The Creative Process
  • Narrowing Down The List of Ideas
  • Pugh Concept Selection Toolset
  • Progress Review
  • Exercises and Quiz

Session 4: Design

  • Introduction
  • Design Development
  • Results By Design
  • Design Scorecard
  • More on QFD
  • Correlation and Regression Analysis
  • Multiple Regression Toolset
  • Error-proofing
  • FMEA Toolset
  • Product and Process Reliability
  • Basic Reliability Calculations
  • Transfer Function Toolset
  • Progress Review
  • Exercises and Quiz

Session 5: Optimize

  • Introduction
  • Building a Process Model
  • From Process Diagram to Process Model
  • Predicting Process Performance With Simulation
  • Process Playground - Online Discrete Event Simulation
  • Monte Carlo Toolset
  • Tolerance Design & Optimization Toolset
  • Optimization
  • Response Surface Methods
  • Optimization with Response Surface Methods
  • Continuous Flow Optimization Toolset
  • Design For Lean - Supply Chain Dynamics
  • QFD: Building The Fourth House
  • Progress Review
  • Exercises and Quiz

Session 6: Verify

  • Introduction
  • Other Aspects of Verification
  • The Process Control Plan
  • Testing a Design
  • Achieving Reliability Through Testing
  • Robust Design and Taguchi Methods
  • Minimum Run Resolution V Designs Toolset
  • Robustness Testing Practice
  • Piloting a Design
  • Launch
  • Evolutionary Operation Toolset
  • Ending a Project
  • Progress Review
  • Exercises and Quiz
  • Course Completion
  • The Lean Six Sigma Journey

Designed for engineers, programmers or process designers who need to create new services.

Assumes you have previously mastered (at least) the Six Sigma Green Belt body of knowledge, specifically Measurement Systems Analysis and Mutiple Regression Analysis. If you have not mastered this body of knowledge, we recommend you first enroll in the Lean Six Sigma Green Belt course.

The course includes: Roller Coaster Tycoon 2 video game, Microsoft Excel® templates for statistical analysis, Process Playground (MoreSteam's online discrete simulation tool).

You have 270 days to complete this course

Design for six Sigma - Service at Fisher College of Business

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Disclaimer

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