Dealing With Difficult People: Bringing out the Best in Others
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This program is based on the best selling McGraw-Hill book Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, co-authored by Dr. Rick Brinkman and Dr. Rick Kirschner, which has been translated into 25 languages. Dr. Brinkman says, "Communication is like a phone number, you need all the correct digits and in the right order." Dr. Rick will share his proven strategies to handle: Whining, Negativity, Attacks, Tantrums, Snipers, Know-it-Alls, Think-They- Know-it-Alls, as well as Yes, Maybe and Nothing people. Dr. Brinkman teaches Conscious Communication® which is based on the belief that good communication skills are the foundation of all relationships and the lifeblood of effective leadership, teamwork, and service. The examples and practical skills in this seminar will immediately transform behaviors that used to strain all relationships, both business and personal! It will even include special contexts like email communications, the phone and meetings (both in person and virtual). And with Dr. Brinkman's trademark Educating through Entertainment style of standup comedy and story telling you will have fun doing it.
Time Allocation - Topics
15% Understanding human behavior
- What motivates people to act the way they do
25%Avoid problem behaviors before they start
- Preventive communication skills.
- 50%Specific strategies and goals for dealing with the ten most difficult human behaviors
- Whining, negativity, tantrums, attacks, ‘yes’ behavior, ‘maybe’ behavior, ‘nothing’ behavior, know-it-all behavior, think-they-know-it-all behavior and sniping.
10%Changing your attitude in order to become a more powerful communicator
Primary -- LEADERSHIP DEVELOPMENT: Adaptability, Communication, Creativeness, Developmental Perspective, Empathy, Interpersonal Relations, Judgment, Motivation
Secondary -- PLANNING/ORGANIZING: Problem Identification, Analysis, Evaluating Alternative Solutions
Tertiary -- EXECUTING/CONTROLLING/EVALUATING: Decision Making, Use of Authority, Direction, Coordination, Guidance, Discipline