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Dale Carnegie Training

Cross and up Selling

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Acquiring new customers requires time and effort, but once on board they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line, and satisfy your client all at the same time.

The secret is to uncover your customer’s unarticulated needs, and to offer solutions in a professional and consultative way.

Identify opportunities to deliver more products and services to your customers, and to apply a proven selling process that makes decision-making EASY. You will become confident presenting additional buying opportunities and higher-margin alternatives, and... your customers will thank you for it!

This workshop will help you to:

  • Sell without feeling pushy or being aggressive
  • Identify win-win opportunities
  • Listen more acutely to spot opportunities that add value
  • Apply a cross and up selling process to make buying decisions easy


After this seminar, you will be able to:

  • Identify win-win opportunities to provide more products and services
  • Sell without feeling pushy
  • Create opportunities to add value for customers
  • Apply a cross and up selling process to make decisions easy for customers

Cross and Up Selling: LIVE ONLINE Training

This program is one of the most engaging interactive Live Online courses available today. Trainers involve you from the moment the class begins, and keep you involved, collaborating, practicing and learning as if you were in a physical classroom.

This is NOT a typical webinar but a LIVE ONLINE learning forum facilitated by Dale Carnegie certified trainers using our effective, time-honored techniques.

Who should attend

Sales representatives and account executives who want to maximize value with every customer and build long-term, lasting client relations. Customer Service and support personnel who interact with customers and have opportunities to sell add-on products and services.

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