ICTD International Centre for Training and Development

Computer Based Office Admin and Organization

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About the course

The use of technology, in administering and organizing the offices, is now a reality. Although, our offices are not the dream paperless offices, computers have helped a great deal in easing the communication between departments and organizations, making the chores of administrative assistants lighter and increasing the productivity of the office. With the advent of technology, these have increased the burden on the office managers and assistants to develop and continuously hone their computer skills in order to cope with the rapid developments in the field. This program is highly experiential and works to develop and improve the skills of the participants in the different areas of computer- based office administration and organizing the workload and time.

Course Objectives

  • Define the competencies needed to run present and future offices.
  • Apply their business writing skills and organize their emails using MS Outlook 2010.
  • Organize their office time using the MS Outlook 2010 calendar.
  • Manage and coordinate their relationship with their manager using soft skills and computer- based methods.

Course Outline

Developing the Modern Administrator’s Competencies

  • Identifying Competencies Needed for Success
  • Being an “Action” Person
  • Setting Up, Measuring and Achieving Your Objectives
  • Interacting with Others and Networking for Success
  • Personal Productivity
  • How MS Outlook 2010 Can Aid Productivity
  • Overview of MS Outlook 2010 Ribbon, Toolbar and Navigation Pane

Office Communication

  • Choosing the Right Communication Medium
  • Essentials of Business Writing and Form Design
  • Using MS Outlook 2010 to Write Emails and Manage Contacts
  • Organizing and Categorizing your Email Folders and Creating Rules
  • Eliminating Email Overload
  • Applying Design Themes to your Emails
  • Creating Professional Signatures
  • Working with Personal Stationery
  • Creating your Own Address Book and Organization of Contacts

Time Organization

  • Proactive versus Reactive Styles
  • Organizational Concepts, To-Do Lists and Reminders
  • Using MS Outlook 2010 Calendar to Schedule
  • Appointments, Events, Meetings, etc.
  • Prioritizing Concepts and How to Apply them Electronically
  • Creating and Working with Notes
  • Creating and Organizing your Tasks through MS Outlook 2010
  • Organizing Professional Meetings
  • Writing Agendas for Effective Meetings
  • Preparing Professional Minutes of Meetings

Managing your Relationship with your Manager

  • Knowing your Manager and Organizing the Relationship
  • Knowing your Manager’s Expectations
  • Communicating with your Manager
  • Planning and Scheduling Tasks
  • Delegation Concepts and Applications Using MS Outlook 2010 Tasks
  • Sharing the MS Outlook 2010 Calendar with your Manager

E-Filing and Document Management

  • Organizing your Computer Files
  • Essentials of a Good Filing System
  • E-Filing versus Paper Filing
  • Office Organization Strategies
  • Data File Management

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Office professionals, office administrators, supervisors of clerical and administrative staff, and executive/personal assistants.

Course reviews

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