Who should attend
- General managers overseeing full-service hotels
- Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors
About the course
General managers face an array of complex communication challenges. This program provides both seasoned and new GMs with actionable communication strategies they can use at the property level and when communicating to ownership groups. Participants will better understand their own communication style, learn professional storytelling frameworks, polish their presentation skills, and practice giving and receiving constructive feedback. Through interactive lectures and engaging activities, you'll explore how to enhance your leadership presence and communication effectiveness.
Improving Your Personal Effectiveness
Presenting Your Ideas With Clarity
Preparing Professional Slide Decks and Reports
Giving and Receiving Feedback Successfully
Key course takeaways
- Identify your communication style and learn how to predict others' behavior
- Discover and practice storytelling frameworks to persuade and inspire
- Explore best practices for effectively presenting quantitative information
- Practice giving and receiving feedback
Andrew Quagliata is a lecturer in management communication at the Cornell School of Hotel Administration. He teaches a first-year business communication course, an upper-level persuasive communication class, and Communication for Entrepreneurs. He is the faculty sponsor of the Leland C. and Mary ...
Read more about Business Communication
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.