Communication Skills for gms

eCornell

How long?

  • 4 days
  • online

eCornell

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Who should attend

  • General managers overseeing full-service hotels
  • Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors

About the course

General managers face an array of complex communication challenges. This program provides both seasoned and new GMs with actionable communication strategies they can use at the property level and when communicating to ownership groups. Participants will better understand their own communication style, learn professional storytelling frameworks, polish their presentation skills, and practice giving and receiving constructive feedback. Through interactive lectures and engaging activities, you'll explore how to enhance your leadership presence and communication effectiveness.

Program

Session 1:

Improving Your Personal Effectiveness

Session 2:

Presenting Your Ideas With Clarity

Session 3:

Preparing Professional Slide Decks and Reports

Session 4:

Giving and Receiving Feedback Successfully

Key course takeaways

  • Identify your communication style and learn how to predict others' behavior
  • Discover and practice storytelling frameworks to persuade and inspire
  • Explore best practices for effectively presenting quantitative information
  • Practice giving and receiving feedback

Experts

Andrew Quagliata

Andrew Quagliata is a lecturer in management communication at the Cornell School of Hotel Administration. He teaches a first-year business communication course, an upper-level persuasive communication class, and Communication for Entrepreneurs. He is the faculty sponsor of the Leland C. and Mary ...

Communication Skills for gms at eCornell

From  $2,000
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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Business Communication

During the courses, you will explore various communication strategies developed by experts in psychology, experienced enterprises, and professors of leading universities. Throughout the Business Communication courses, you also will be faced with an o...

Read more about Leadership

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