About the course
This is a practical day, filled with exercises, games and discussion.
You'll practise ways to handle difficult or tricky situations.
And you'll go away with a set of personalised skills you can use immediately.
- How Communications Works
- Active Listening and Responding
- Seeing Their Point of View
- Managing Your Assumptions
- Playing to Your Strengths
- How Others See You
- Looking at Body Language
- Increasing Confidence
- Difficult People or Situations
- Communications Toolkit
We tailor all our courses to reflect the needs of the delegates on the day.
We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.
Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises designed to stimulate, challenge and develop people's knowledge and skills.
How does communication really work?
This is an introduction to the dynamics of face-to-face communication.
We look at what affects people and how you can be more in charge of situations.
Tone of voice is a really powerful tool.
We will identify your default style and consider how that tone affects the way you're perceived.
Practice how to achieve the tone you choose and learn to do so consistently.
Words Words Words
Have fun looking at ways to deliberately mangle our message and bury its meaning under waffle, padding and jargon.
If we know how to make our communications worse, we can also see how to make them clearer.
We have a variety of exercises to demonstrate the power and control the listener has, through body language and attitude.
Making ourselves consciously aware of our options means that we can remain on a front foot when it comes to communicating effectively.
Peoples previous experiences really affect how they hear and see things.
Knowing your own and others histories means you can make small changes to your words, tone and body language that can make a big difference.
Miscommunication seems to happen most when we base what we do on assumptions, perceptions and misconceptions rather than upon objective fact.
After exploring why and how it happens, we will look at what you can do about it.
Where you are when you are talking to someone can have a huge effect on how things go.
Watercooler - My Office - Over Coffee - Their Workplace
There is much that can be achieved by simply paying attention to where you are in relation to the other person.
Do you sit opposite or beside?
Are you standing over or sitting next to?
Nobody listens if they don't feel they've been heard.
People will say they agree to things and then not implement them.
Find out how to keep people in the communication cycle.
How does it help or hinder us? When are the best and worst times for you? What about for those you want to speak with?
We will have some fun looking at what happens when we don't consider if it's the right time to have that conversation.
Throughout the day you will have applied some of our exercises to real-life experiences.
Here we will look to recreate difficult communications and change the outcome.
Everyone will give a brief description of what they already do well and what they know works about them.
You will also get hear how others have seen your strengths during the day.
An individual Plan of Action identifying your personal take-outs, what you will practise and areas for development.
You will identify what will stop you putting this into practice and what support you need going forward.
We will give out Impact Factory documents to support the course.
You'll get copies relevant hand-outs to remind you of the Coursework.
Two weeks after the course one of your trainers will call to see how you are getting on.
You will have email and telephone access to both of your trainers.
You'll also have access to a course web page containing
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos
As well as being an Impact Factory Trainer, Isabel has worked as a performer for more than 20 years and is passionate about developing and nurturing the confidence of every individual. This is true in the training room, on the stage and just about any job she undertakes. A rich career in the ...
Maria Peters is what you might call a creative idiot... In a good way. She comes to us with a background in radio broadcasting, comedy improvisation and education program design. The common thread woven throughout Maria’s working life is her intrinsic love of people. In particular, the psychol...
From political speech writing to stand-up comedy, from marketing to project management, from strategic planning to coaching, from a degree in Sociology to a diploma in public relations Sarah has packed a lot into her life already. Originally from Canada, Sarah has lived in the UK since 2009, ...
Dom is a born and bred North Londoner, and possibly the only actual Crouch Ender in Crouch End. After studying Politics in Manchester, he trained as an actor at LAMDA (the one that’s better than RADA) and worked for a few years as a TV and stage actor, as well as trying his hand at directing pla...
Katy has been at Impact Factory for seven years and brings a wealth of life experience to her work here. From performing in the West End and at the National Theatre, to teaching and directing drama students, to running a franchise of a national pre-school music programme, her ability to adapt to...
Since joining Impact Factory, Tom has worked with the British Library, Elekta, Subsea 7 and the General Medical Council. His background as a director means he works on Presentation Skills, Communication Skills and Storytelling workshops. His experience of temping around London combined with mana...
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.