Comprehensive course analysis
Who should attend
This program is designed for professionals and managers at any level including executives, project managers, supervisors, and team leaders. It is a coveted program for human resource professionals and useful for individuals entering a new role.
About the course
The most successful leaders are experts at communication. In this highly popular seminar, you will learn key competencies needed to be an effective communicator in your organization. From managing difficult conversations, building trust and gaining buy-in to communicating in a supportive and effective way, you will take away new perspectives and tools to develop a more productive workplace. The action-based format gives you numerous opportunities to practice and to refine communication skills.
Several leading companies and not-for-profit groups have required this program for their managers.
Key Benefits & Takeaways
- Learn to eﬀectively communicate with supervisors, peers, and/or employees
- Build high-quality relationships
- Manage diﬃcult conversations successfully
- Develop personal influence and impact
- Manage your image, credibility, and the impression you leave on others
- Control your non-verbal communication
- Establish a common approach for a civilized workplace
- Listen attentively and give constructive feedback
- Explore oﬃce team diversity and why people react as they do
Topics covered in this course
Knowing Your Own Style (Self-Assessment Tools)
- Discover your personal goals
- Identify self-monitoring tendencies
Your Public Image
- Communicate a public image so that other people see you as you would like to be seen
- Manage impressions and bridge perceptions
- Develop impression-management skills
- Create your own personal brand
- Five proven tactics to make you look good
- Proven tactics to avoid looking bad
Understanding Effective Business Communications
- Defining effective interpersonal relationships
- Word choice: communicating in a way that colleagues listen
- Non-verbal expression: channels for sending messages without words
- Overcoming barriers to effective communication
Working Through Diffcult Conversations
- Three simultaneous conversations that are embedded in a diffcult conversation
- Strategies for managing difficult conversations
- Dealing effectively with various employee reactions
Listening Techniques for Collaboration
- How well do you really listen? (Self-assessment tool)
- The three components of listening
- Strategies for effective listening
As a faculty member of the McGill Executive Institute and lecturer in the Desautels Faculty of Management, Miriam Carver’s areas of expertise include leadership development, conflict resolution, negotiation skills, building teams, customer service, executive coaching, and emotional intelligence. ...
James Hunter (MPHIL, GDM-Leadership, CPCC) specializes in leadership and leadership development. He is a faculty member of the McGill Executive Institute and McGill's School of Continuing Studies where he has been nominated four times for the distinguished teacher award. James is also Director of...
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.