Who should attend
This program is designed for professionals and managers at any level, including executives, project managers, supervisors, and team leaders. It is particularly useful for anyone moving into a new position and indispensable for human resource professionals.
Note that this course was previously entitled Advanced Interpersonal Business Communications and those who have already attended that course should not repeat this one.
About the course
The most successful leaders are experts at communication. In this highly popular seminar, you will learn key competencies needed to be an effective communicator in your organization. From managing difficult conversations, building trust and gaining buy-in to communicating in a supportive and effective way, you will take away new perspectives and tools to develop a more productive workplace. The action-based format gives you numerous opportunities to practice and to refine communication skills.
This program has been cited as a requirement for managers in several leading companies and not-for-profit groups.
Key Benefits & Takeaways
- Effectively communicate with supervisors, peers and/or employees to get things done
- Build high quality working relationships
- Successfully manage difficult conversations
- Develop personal influence and impact
- Manage your image, credibility and the impression you leave on others
- Control your non verbal communication
- Set a common approach for a civilized workplace
- Listen attentively and give constructive feedback
- Explore office team diversity and why people react the way they do
Topics covered during the program
Influencing Up, Down, and Across Organizations
- Changing the behaviour, thoughts, and/or feelings of other people
- Six proven principles that work, even when you do not have formal power
- Upward influence: managing your boss
Knowing Your Own Style (Self-Assessment Tools)
- Discovering your personal goals
- Identifying your self-monitoring tendencies
Your Public Image
- Communicating a public image so that other people see you as you would like to be seen
- Managing impressions and bridging perceptions
- Developing impression management skills
- Creating your own personal brand
- Five proven tactics to make you look good
- Proven tactics to avoid looking bad
Understanding Effective Business Communications
- Defining effective interpersonal relationships
- Word choice: communicating in a way that colleagues listen
- Non-verbal expression: channels for sending messages without words
- Overcoming barriers to effective communication
Working Through Diffcult Conversations
- Three simultaneous conversations that are embedded in a diffcult conversation
- Strategies for managing difficult conversations
- Dealing effectively with various employee reactions
Listening Techniques for Collaboration
- How well do you really listen? (Self-assessment tool)
- The three components of listening
- Strategies for effective listening
As a faculty member of the McGill Executive Institute and lecturer in the Desautels Faculty of Management, Miriam Carver’s areas of expertise include leadership development, conflict resolution, negotiation skills, building teams, customer service, executive coaching, and emotional intelligence. ...
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.