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ICTD International Centre for Training and Development

Coaching, Counseling and Appraising

Available dates

Nov 24—28, 2019
5 days
Dubai, United Arab Emirates
USD 3300
USD 660 per day


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About the course

A highly interactive and practical training workshop that will equip line managers with the necessary interpersonal, coaching, counseling & Appraising skills to address poor employee performance and behavior, and improve their motivation and productivity.

Course Objectives

By the end of the program, participants will be able to:

  • To understand the benefits of coaching and the role of the coach
  • To realize when to use coaching as a development tool
  • To identify the stages of the coaching process
  • To plan and deliver a coaching session
  • To practice the skills at all stages of the coaching process

Course Outline

  • Coaching, Mentoring, Training: The Differences
  • The Benefits Of Coaching
  • The 'DEVELOPER' Coaching Model
  • The Skills & Qualities Of An Effective Coach
  • The Questions A Good Coach Asks
  • Objective Setting
  • Coaching Styles
  • Identifying Ability Levels Of Staff
  • The Techniques Of Coaching
  • Feedback & Review
  • The Key Stages Of Coaching
  • Preparation & Planning For A Coaching Meeting
  • The Pitfalls Of Coaching & How To Avoid Them
  • Role Plays - The Full Coaching Process

Who should attend

This is an ideal course for anyone who needs to use effective coaching skills to develop others; whether they be line managers, internal coaches, or HR professionals. Coaching is an essential activity to help improve, enhance or develop a person's skills and behavior in the workplace, and has a very positive impact on the retention of knowledge and skills, after a person has been trained.

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