About the course
This curriculum provides the tools and training to be able to communicate persuasively and critically in the workplace. These self-paced, online courses are designed for students looking to enhance their business writing and public speaking skills.
Students may either choose to take one or more individual classes, or they may choose to pursue the Business Communication Certificate, which is comprised of two courses, Effective Business Writing and Effective Presentations. Other courses offered are Effective Public Speaking; Effective Emails, Memos, and Letters; and Communication Collaboratively.
Upon successful completion, you can download a printable certificate of completion for the certificate and the individual courses. These courses have no textbooks or prerequisites. Students have access to each individual course for 30 days. Students enrolled in the Business Communication Certificate have access to their coursework for 60 days.
Each 4 to 6 hour, self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that engage you and structure your learning about organizational finance.
Please see Curriculum and Course Details for information about PDU and IACET CEU units for each course.
Curriculum & Course Details
For each of the courses below, students are taught the following learning objectives and, upon successful completion, earn the following PDU and IACET CEUs:
Effective Business Writing (5 PDUs—0.5 Leadership, 4.5 Technical; and .5 IACET CEUs)
- Recognize the difference between ineffective and effective writing
- List and define the four major factors of effective writing (clarity, tone, organization, and delivery)
- Recognize the role of the audience in effective communication and the importance of understanding an audience's needs
- Employ formal and informal outlining techniques
- List and recognize techniques for overcoming writer's block
- Recognize the importance and dangers of writing quickly
- Revise for wordiness, unnecessary phrases, redundancy, and jargon
- Write more effective emails and recognize the appropriate use of email in an organizational setting
- Employ checklists for organizing, writing, and revising
Effective Presentations (5 PDUs—0.75 Leadership, 4 Technical, .25 Strategic & Business Mgmt; and .5 IACET CEUs)
- Describe the seven stages of giving a speech or presentation
- Discuss the elements of establishing your purpose for speaking (Stage One)
- Recognize the need to consider your audience (Stage Two)
- Describe how to develop your central message (Stage Three)
- Explain how to employ evidence in supporting your main points (Stage Four)
- Discuss how to craft your speech (Stage Five)
- Explain how to rehearse for your speech (Stage Six)
- Describe techniques for delivering your speech (Stage Seven)
- Recognize best practices for employing slides in your presentation
- Describe key techniques for dealing with speech anxiety
- Discuss how to handle difficult questions
- Describe effective responses when things go wrong
Effective Emails, Memos, and Letters (5 PDUs—4 Leadership, 1 Technical; and .5 IACET CEUs)
- Recognize when it's appropriate to use an email, a memo, or a letter
- Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
- Consider primary and secondary uses for the email, memo, or letter
- Explain how to facilitate both primary and secondary uses
- Create a sample email, memo, and letter employing best practices
Communicating Collaboratively (5 PDUs—3.5 Leadership, 1.5 Strategic & Business Mgmt; and .5 IACET CEUs)
- Identify the factors in interpersonal communication
- Modify communication strategies to be successful in small and large groups
- Devise a strategy for working effectively in remote settings, including in telework settings
- Explain the purpose of various types of meetings and explain the outcomes expected
- Attend a meeting and perform the role of an effective communicator in the meeting
- Prepare for, moderate, and follow up after a meeting to ensure effective use of organizational resources
- Document a meeting and distribute minutes or a meeting summary as appropriate
Each of these self-paced courses offers an assortment of interactive exercises, selected readings, quizzes and self-assessments.
Each course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered within 3 business days.
These courses require no textbooks or prerequisites. Students have access to each course for 30 days, or 60 days for the Business Communication Certificate.
Read more about Business Communication
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.