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School of Hotel Administration

Building High Performance Teams

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Next dates

May 1
USD 769
May 15
USD 769
May 29
USD 769
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In this course, you will create a strategy to turn a work group into a high-functioning team by evaluating challenges and applying techniques to generate positive team outcomes. Based on the research and expertise of Professor Kate Walsh, Ph.D., of Cornell University’s School of Hotel Administration, you will learn how to enable a team to take ownership of its own success and shift leadership roles as the team assumes greater responsibility.

Using tools provided in this course, you will explore best practices in leading teams, assess case studies, and examine functional conflict. With the completion of an action plan at the end of the course, you will be ready to apply what you learn to your own organization.

Key Benefits

Participants who complete this course will be able to...

  • Develop a strategy to create a high-functioning team
  • Determine how to turn challenges into opportunities that generate positive outcomes
  • Foster a culture that allows your team to take ownership of its own success and take on new leadership roles

Topics Include

Module 1 - Diagnosing Your Team

  • Building a High-Functioning Team
  • Assessing and Diagnosing Your Team Needs
  • Motivating at the Team Level

Module 2 - Building Collaboration

  • Promoting Positive Team Interactions
  • Building Collaboration
  • Team Interaction Tips
  • Identifying the Characteristics of a Good Team Member

Module 3 - Utilizing Conflict to Develop Your Team

  • Address Conflicting Situations
  • Identify Your Predominant Conflict Management Strategy

Module 4 - Managing Virtual Teams

  • Recognizing Virtual Considerations
  • Creating a Virtual Connection
  • Addressing Virtual Challenges

Module 5 - Shifting Leadership Roles

  • Determining Who Makes Decisions
  • Developing Colleagueship amoung Leaders
  • Sustaining High Performance

Who should attend

This course is intended for professionals with under three years of leadership experience, working at or aspiring toward leadership roles. Learners may come from every continent and industry and from a diverse range of organizations, including for profits large and small, NGOs, and governmental agencies.


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