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Dale Carnegie Training

Attitudes for Service

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Description

Successful organizations recognize that customer satisfaction stems from a series of interconnected interactions with your customers, and customer loyalty drives profitability and growth. The entire customer experience can either lead customers away from your organization or cause them to become champions for it.

Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining your attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition.

In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

This workshop will help you:

  • Develop and ask the right questions on the fly
  • Apply attitude control principles to maintain professionalism
  • Assess customer service attitudes to set goals for improvement

Outline

After this seminar, you will be able to:

  • Use the Four Drivers of Customer Service and Three Customer Service Principles to build customer relationships.
  • Assess customer service attitudes to set goals for improvement.
  • Develop and ask the right questions to gain insight into the customer experience.
  • Apply attitude control principles to maintain professionalism.
  • Use conversational language to prevent high pressure customer interactions.

Who should attend

Customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel. This course is ideal for any client-facing employee.

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