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Coaching employees is one of the most challenging aspects of supervising. Helping them gain new insights and make effective decisions can empower them to improve competence and align their work with the organization’s mission. The Anytime Coaching model provides supervisors with approaches to finding “coachable” moments in everyday interactions. You will learn to coach your employees to navigate workplace problems and relationships. You will understand the importance of mindfulness—being fully present and focused—during coaching interactions.
- Describe the Anytime Coaching model and how it can be applied in day-to-day interactions with others
- Demonstrate mindfulness to better relate to others during coaching interactions
- Recognize how focusing on the positive qualities of individuals improves coaching interactions
- Practice observation of self and others to respond appropriately in the moment
- Ask powerful questions that elicit insight to prompt employees to realize their full potential
- Practice extreme listening
- Practice responding appropriately during coaching interactions
- Create a plan to integrate Anytime Coaching principles into day-to-day performance conversations
Introduction to Anytime Coaching
- What Is Coaching?
- The Supervisor's Role and Coaching
- Coaching and Performance Improvement
- The Anytime Coaching Model: The Four Practices
- Applying the Anytime Coaching Model
Preparing Yourself To Coach
- Neuroscience and Coaching
- Mindfulness—Present, Aware, Focused (PAF)
- The Positive Principle
The Practice of Observing
- What Does It Mean to Observe?
- 360 Degrees of Observation
The Practice of Listening
- What Is Listening?
- Ranges of Listening
- Extreme Listening
- Preparing for Extreme Listening
- Listening for Stories
- Being Present, Aware, and Focused While Listening
The Practice of Inquiring
- The Practice of Inquiring
- Being Present, Aware, and Focused When Inquiring
- Powerful Questions
- The Right Place, Time, and Question
The Practice of Responding
- What Is Responding?
- Ways to Respond
- Being Present, Aware, and Focused While Responding
- Conversation Tools
- The "Big Five:" Conversation Tools for Triggering Action
- Choosing the Appropriate Way to Respond
Improving Day-to-Day Performance
- Anytime Coaching in the Moment
- Micro-Performance Improvements
- Putting Anytime Coaching to Practice
Who should attend
This course is designed for supervisors who want to learn to appropriately respond to others in the moment and help team members unleash their fullest potential.