December 23, 2022

Your strength as a leader is conditional on your ability to influence others in productive ways. In this webinar, you will learn to build on your strengths, advocate for what you need to be successful, and use the right approach to do so. You’ll learn strategies to boost your confidence, tips for...

Strategic planning is no longer about developing and identifying key activities that will help guide your company profitably through another year. Today, it's about challenging those activities, questioning the way things are done and the way the organization operates. Strategic planning is about...

This 3-hour live, online workshop allows participants to interact with an instructor as they learn the skills that Dale Carnegie has taught for generations. You will discover how to best minimize the fear of public speaking and gain greater confidence as you practice presenting in front of...

Have you ever been introduced to someone, and forgotten their name by the time you finished shaking hands? This online webinar will stop that habit in its tracks! Remembering names is the first step in strengthening your interpersonal skills and building long lasting business relationships. ...

Innovation is vital to a company’s success and very survival. But sometimes, innovation is placed on the back burner while companies focus on optimizing current process and perfecting current products and services. Even when we know how important it is to be innovative, we can feel overwhelmed...

This course is foundational when it comes to customer service. Learn to project a friendly willingness to serve customers in a low-pressure, high-touch way, in every customer interaction. Discover ways to increase your self-awareness, improve your communication skills, and ask the right...

In today’s rapidly shifting work environments, it’s not enough to adapt to change, we need to embrace it. When we enjoy the opportunity that the change presents, adjusting is easy. It’s when we resist change, focusing on the negative aspects instead of the benefits, that we find ourselves in need...

Even existing customers are sometimes unaware of the options and opportunities you have to offer. It’s your job as a customer service professional to make them aware and to help them meet their needs with the variety of products and services you provide. This involves knowing when and how to...

Negotiations require listening to others carefully, and observing their actions and reactions. Understanding which issues are the most important to your client or colleague is critical in developing a solution that is acceptable to both parties. With a clear understanding of the other person’s...

In this webinar, you will discover where your time is spent. With a clear picture of where time gets lost, you can see where improvements can be made. You will review specific tools and approaches to help you stay on target, reduce procrastination, and get results in the areas over which you can...