November 24, 2022

Lead effective meetings This program will provide you with tools and skills for facilitating effective meetings. Enable dialogues that generate trust and effective action. Overcome challenging meeting situations. Develop an individual action plan for showcasing your talent as a facilitative...

Neuro-Linguistic Programming (NLP) offers tools and techniques in transforming your innate potential into performance. NLP helps you to understand the language of the mind, learn how it works, and apply this knowledge to significantly improve your relationships, career, personal development,...

Improve your financial acumen to understand what the numbers are telling you for better decision making. Are you comfortable conversing in the language of finance relating to the performance of your team and organisation? This short course gives managers an appreciation of the differences...

There is a big difference between old-fashioned business writing style that is generally taught in schools and what is expected in modern business correspondence. The next hurdle is presenting what is written but most professionals have no idea how to present their ideas in a persuasive and...

A groundbreaking two-day programme for Personal and Executive Assistants, led by Adam Fidler, one of Europe’s most popular EA Trainers and Consultants, provides a totally fresh perspective on the role of the Executive Assistant. The programme empowers current PAs and EAs to develop their...

Helping new and aspiring team leaders to successfully navigate the transition from co-worker to high performing leader. Explore strategies to cope creatively with change in yourself and others. Learn the six leadership styles most useful for team leadership. Practice how to be flexible and...

In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately. With a strong customer service knowledge base, organizations will be more nimble to meet customers’ expectations and to deliver a positive...

Artificial Intelligence (AI) is one of the big digital disruptors and is entering all businesses in all industries. For example, over 50% of financial services institutions globally are already using AI-driven automation. But AI not only presents unprecedented opportunities for value creation,...

Disrupting the Status Quo and Mobilizing for Organizational Change Senior leaders today face enormous pressure to lead their organizations in complex, rapidly changing environments. The need for innovative solutions has wrought extensive changes in the art of leadership, and as with any creative...

Understand physical supply chain processes behind trading on the LME This one-day introductory course will provide a comprehensive overview of the physical supply chain processes behind trading on the LME, covering LME approved-brands; the LME warehouse network; management of the flow of...

The key to successful Search Engine Marketing (SEM) is how you plan and manage audience insights with technical knowledge. This principles course will take you through: What is the meaning of SEM, SEO and PPC What is SEM in 2020 Setting Objectives and Goals Establishing Search Marketing...

As marketeers, it’s important for us to be clear and concrete in how we communicate with our colleagues and customers. Yet, conversations about business strategy are almost always complicated and fluffy. The Business Model Canvas (created by Strategyzer) is an excellent tool for overcoming this...

The world in which we market our solutions is changing, the acceleration of trends, digital transformation, economy uncertainty, dynamic data...we could go on. The way we do marketing itself is changing, at the CIM we see many challenges to marketing excellence as organisations try to adapt and...

Writing copy for the digital world is always demanding. The pressure is on to create compelling content for the web, as well as engaging emails, social posts and ads. Now’s the time to build on your existing experience and take your writing to a new level. In this interactive masterclass,...

This one-day course will help you to develop an integrated customer relationship (CRM) strategy and framework for your business. At the end of the course, you’ll have a draft plan to take back to the office. You will learn how to: Acquire and retain profitable customers cost-effectively. ...