September 30, 2022

Equipping you to lead and manage in the future world of work. What you will get Greater clarity on the strategic issues faced by your organisation’s key business functions, how you master cross-functional business leadership, how different functions fit together and the resulting impact on...

This course surveys developments in the area of prudential risk regulation with particular emphasis on stress testing as the primary tool of regulation. The practical aspects of conducting CCAR/DFAST tests in the US are covered. The impact of the financial (subprime) crisis of 2007/8 on...

Best Practices in Strategic M&A The Mergers and Acquisitions program gives you a structured understanding of the M&A process and equips you with the tools and skills you need for succeeding in each phase of the process. The program focuses on M&A as a means to implement company strategy and...

A comprehensive survey of the tools and techniques employed to construct, interpret and trade the term structure of interest rates. This course is a component of the Fixed Income Professional Certificate. Prerequisite knowledge: Intermediate MS Excel skills Elementary calculus Basic...

Reinforce your value to customers at every touchpoint. In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles...

This module explores the internal and external factors that drive change and how change impacts the organization and its people. Explore a model for change to set the right things in motion the right way, and avoid pitfalls while navigating the team through uncertain times. This module will make...

Learn about the latest digital technologies and business models Understand how disruptors disrupt and how to launch an effective response Learn to foster agility and company culture for successful transformation Develop a strategic roadmap for transformation that balances your core...

This course is foundational when it comes to customer service. Learn to project a friendly willingness to serve customers in a low-pressure, high-touch way, in every customer interaction. Discover ways to increase your self-awareness, improve your communication skills, and ask the right...

Complaints are not to be feared! If handled with empathy, they are an opportunity to create stronger customer relationships and opportunities for improvement. In this course, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes and follow a process...

Command and control leadership is dead. The time when leaders could throw out an order and their teams would follow it blindly is long gone. If people don’t like your management style they don’t wait; they leave. Those are the facts. That is why more than ever, leaders need to be self-aware and...

When you look at successful people, what do you see? Confidence. Enthusiasm. Competence. They’re engaged in all aspects of their work and life, inspiring others as they lead by example. Effective Communications and Human Relations is available as an 8 session or 12 session course. In the 8...

This course helps you explore the fundamentals of marketing communications and provides a context for the work you’re doing day to day. You’ll be given a grounding in core principles and examine different elements of the marcoms mix, including advertising, public relations and direct marketing....

Reinforce your value to customers at every touchpoint. In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles...