August 19, 2022

Increase your ability to manage uncertainty and value to your organisation through systematic and effective risk management. Understand the varying definitions and the subjective nature of Risk. Understand the ISO 31000 process standard. Confidently and clearly establish the context of...

To stay relevant, teams and organizations must continuously change and adapt to their ever evolving internal and external environments. This makes it imperative leaders understand and possess the skills to effectively lead change. Furthermore, it is also important that leaders know how to shape...

Offered in affiliation with UC Berkeley Executive Education, the Berkeley Executive Coaching Certificate Program is a ten-day intensive training for executives seeking to become better managers and leaders, as well as individuals interested in becoming executive coaches. Our certification program...

Learn to Present with style, flair and presence to engage and inspire your audience The course looks at all the factors that affect how confidently you deliver any presentation, anywhere. It will help you look forward to your next presentation instead of wishing you were still under the...

This module explores the internal and external factors that drive change and how change impacts the organization and its people. Explore a model for change to set the right things in motion the right way, and avoid pitfalls while navigating the team through uncertain times. This module will make...

Have you ever been introduced to someone, and forgotten their name by the time you finished shaking hands? This online webinar will stop that habit in its tracks! Remembering names is the first step in strengthening your interpersonal skills and building long lasting business relationships. ...

Complaints are not to be feared! If handled with empathy, they are an opportunity to create stronger customer relationships and opportunities for improvement. In this course, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes and follow a process...

Your success depends upon your ability to persuade others. A properly executed presentation will accomplish that goal. This webinar explores 8 tips for engaging emotions to quickly build rapport and compelling listeners to action by clarifying the benefits. What You’ll Learn In this...

In this webinar, you will discover where your time is spent. With a clear picture of where time gets lost, you can see where improvements can be made. You will review specific tools and approaches to help you stay on target, reduce procrastination, and get results in the areas over which you can...

From a customer’s perspective whether internal or external, it feels good when expectations are met, but it feels great when an organization actually manages to exceed customer expectations. You’ll explore the “Sure-Fire Ways to Exceed Customer Expectations” and you’ll assess your organization’s...