December 22, 2021

Be a better and more confident sales professional. Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use...

Based on the research and expertise of SHA's Professor Kate Walsh, Ph.D., this course will teach you how to diagnose your team's needs, set expectations for development, utilize conflict to augment change and continuously improve, and build team autonomy and ownership. Using tools provided in...

One of the challenges organizations face today is how to innovate. Innovation has become the modus operandi of organizational life. Every organization needs to innovate quickly to stay competitive. But what does “innovation” really mean? In simple terms, innovation is the practical application...

To be an effective leader, you must be able to articulate your thoughts and positions in a clear and concise manner. Professor Angela Noble-Grange of Cornell University’s Johnson Graduate School of Management draws on her own extensive experience as a speaker and communicator to guide students...

Coaching is about building relationships—and it’s essential in order for your organization to move forward together to achieve better results. Being an effective coach requires skills that can be practiced and mastered, including listening, building credibility and trust, and showing empathy. In...

Managers who are seen practicing what they preach and following through on promises enjoy dramatically enhanced credibility and loyalty. They inspire workers to perform well and even to go beyond what is asked of them. Credibility is not all it takes to be successful, but no trust or meaningful...

Being able to negotiate is a practical, everyday skill that is critical for anyone working within an organization. The good news is it’s a skill you can practice and master. Negotiation skills are ones you can use in any context and, once you master the behaviors of effective negotiation, you...

All leadership is change leadership. Good leadership isn’t about stagnation; it’s about moving ahead. In this course, Professor Samuel Bacharach, Ph.D. of Cornell University’s Johnson Graduate School of Management explores the fundamental, practical skills that effective leaders have...

Change can be a highly profitable opportunity for growth, or it can sink a once-successful business. How should you and your organization prepare to adapt and even thrive in the face of change and disruption? In this course, you will acquire the tools you need to evaluate change, disruption,...

Understanding why people do what they do is the foundation of all influence. When you are inaccurate in doing this, your attempt to influence others will have random and unpredictable effects. But people are complex, and as a leader, you don’t have the time or resources to decipher everyone’s...

In this course, you will create a strategy to turn a work group into a high-functioning team by evaluating challenges and applying techniques to generate positive team outcomes. Based on the research and expertise of Professor Kate Walsh, Ph.D., of Cornell University’s School of Hotel...

In this course, you will develop measures and standards of service quality, devise employee-related practices that improve learning and outcomes, and evaluate different approaches to process improvement, based on the research and expertise of SHA's Professor Rohit Verma, Ph.D. Using tools...

Leaders are responsible for encouraging the highest possible performance from their employees. Most leaders recognize that motivation is a key driver of high performance. Few leaders are skilled at choosing the right combination of approaches and tools to motivate all of their people. Cornell...

Successfully applying environmental psychology principles and theories to the design of senior living settings can powerfully enhance the quality of life for residents. Whether you're working as a designer of a new senior residential care facility, an administrator of an existing facility, or...

In this course you will define and differentiate between leadership and management, develop a strategy for overcoming new leadership challenges, and evaluate motivational techniques and determine when to use them. You will also identify the skills needed to develop relationships crucial to your...

This course will provide you with tools and concepts to develop and lead strategic organizational change. The emphasis is on cultivating your ability to assess the need for change, selecting from among viable change initiatives, motivating others to move forward, the process of transformation,...

Leaders at every level need to be able to execute on their ideas. In virtually every case, this means that leaders need to be able to persuade others to join in this execution. In order to do so, understanding how to create and utilize power in an organization is critical. In this course,...

Sometimes the problem you need to solve involves amounts of data or numbers of decisions that go well beyond the capabilities of spreadsheets. You can work around these limitations by replicating spreadsheet methods of simulation and optimization in the script-based programming environment in R....

The ability to make effective and timely decisions is an essential skill for successful executives. Mastery of this skill influences all aspects of day-to-day operations as well as strategic planning. In this course, developed by Professor Robert Bloomfield, Ph.D. of Cornell University’s Johnson...

Leading across cultures is about adapting, communicating, thinking critically, and understanding your own biases. SHA's Dr. Jan Katz will help you explore the five key dimensions of cross-cultural leadership - Context, Risk, Linear vs. Parallel, Hierarchy, and Individualism vs. Collectivism....

In business, we don’t often have the luxury of making one decision at a time; instead, we usually face multiple decisions at once, in highly complex situations where each decision has potentially far-reaching impacts. In this environment, professionals need a robust, quantifiable understanding of...