June 17, 2021

Discover Why Delivering Exceptional Customer Service is All in the Details. Disney Institute shares the operational practices used to serve Guests at our parks and resorts for over 60 years. We know that excellent service does not simply come from a friendly smile or easy transaction. It results...

Gain the knowledge to guide your clients and colleagues through digital transformation with this intensive 3-day course. As digital technologies continue to disrupt every element of our lives, the effect that they have on the business world is massive. The birth and death rate of companies...

Résumé writing, networking, & interviewing workshop It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you. Participants will engage in...

Foundations of Trust Management Standards (FTMS) increases knowledge and understanding of the basics of the four key knowledge areas of effective management of trusts: Legal, Administration, Governance and Funding/Investment/Finance. Trustees will be able to highlight why these key knowledge...

The aim of this course is to provide participants with a hands-on understanding of the design and use of common management control systems. This includes discussion of the planning and budgeting process, financial and non-financial performance measurement, and questions of target setting and...

This course is a quantitative survey of the best practices and modeling techniques for the measurement and management of credit, liquidity and operational risk. This course is a component of: Advanced Risk Management Professional Certificate Prerequisite knowledge: Intermediate MS Excel...

Artificial Intelligence (AI) is one of the big digital disruptors and is entering all businesses in all industries. For example, over 50% of financial services institutions globally are already using AI-driven automation. But AI not only presents unprecedented opportunities for value creation,...

More information coming soon!

In times of financial crisis, rapidly changing business contexts, and globalised work, managers depend more than ever on their subordinates to get results. Employees may thus represent both a key resource and a liability for managerial success. Tapping the full potential of employees, however,...

Want to connect more with your co-workers and achieve more at work? Appreciate the importance of workplace harmony and learn how to develop effective human relations, influence people and sharpen your EQ skills at this workshop. Benefits to You Learning Outcomes : understand why good...

Through practical examples and annotated Excel guides, the lectures will discuss theories, approaches and applications of financial modeling. The participants will have the opportunity to construct a model of their own to apply the lessons learned in the lectures. Personal one-on-one assistance...

There is enough time in a day! Learn the most effective ways to manage it. Do you find yourself overloaded with work? Feel so stretched to the limit you can't set priorities? Exhaust yourself daily without accomplishing your goals? Remember, every minute of your day impacts the business. If you...

Be the great boss from the start! Your former peers are now your direct reports. Do you know how to adopt the mindset of a manager, let go of your previous role and get work done through others? Can you communicate your priorities to your team? Or set mutual goals so you can increase...

Be your most productive self with this course based on the teachings of FranklinCovey’s 5 Choices to Extraordinary Productivity. By FranklinCovey—now available through AMA. The Extraordinary Productivity: The 5 Choices That Drive Success course is based on ideas and practices accumulated over...

Leverage emotional intelligence training to position yourself for personal, team, and organizational success Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results will not be...

Get heard—regardless of where you sit in the organization. It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your...

Sell more, earn more, accomplish more! Want to shorten the sales cycle? Target accounts with the greatest growth potential? Balance personal and professional goals? In just two days, you'll learn how to take control of your time and work day so you can increase productivity, maximize your...

Join the millions, and allow FranklinCovey’s training to transform you. Learn to cultivate effectiveness, lead with excellence, and transform your team for breakthrough results. National surveys of thousands of employees disclosed that while many people work hard, they are worried about their...

Start your sales career the right way—with this intensive introduction to selling. Because of the mounting pressure facing salespersons in today’s tough economy, this challenging profession is becoming even more competitive. But many prospective sales professionals don’t have a solid foundation...

Learn and apply basic elements of PM to your job to support project success. To work together effectively on any project, everyone on the team needs to use a common language and have a clear understanding of all expectations. This unique seminar is designed for individuals with little or no...

Develop self-direction skills to maximize your productivity regardless of distractions so you can get focused and stay focused. For many of us, our “new normal” job means that we’ve inherited work from others, and are multitasking 24/7. Many times, we’re expected to produce positive results with...

There’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way? Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such...

Unleash your personal power to negotiate, influence and persuade Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. In this persuasive skills...

Elevate your skills to a higher level of performance. Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success. In this...

Your strength as a leader is conditional on your ability to influence others in productive ways. In this webinar, you will learn to build on your strengths, advocate for what you need to be successful, and use the right approach to do so. You’ll learn strategies to boost your confidence, tips for...

Build a personal roadmap and action plan for effective board service Boards are actively seeking qualified women to diversify their decision-making, provide a fresh perspective, and improve their business results. Learn why this is so and how you can take advantage of this opportunity. This...

This program is based on TransPorter Group’s Becoming a Leader Model. It is designed for to help lay a foundation for emerging leaders to develop fundamental leadership attributes. Program Objectives: • To help emerging develop and internalize a leadership identity; • To develop a sense of...

Navigate Uncertainty with Resilience Uncertainty is a big part of life, now more than ever. When careers and current events take unpredictable turns, it’s important to meet the moment with grit and flexibility. We call this resilience, and it’s what keeps us moving forward even though our...

You probably answer your phone, text, send an email or backup a file to the cloud with very little thought involved. But can you explain what's actually going on at the backend during these seemingly simple daily tasks? If you use this technology regularly and are looking for ways to improve your...

Even though you may interact with team members on a regular basis, some may still feel like strangers to you. The best way to create the foundation for professional relationships is by connecting with others as individuals, looking beyond their role in the organization. Great conversationalists...

Infuse talent management with an integrated approach to recruiting, onboarding and retention. Broaden organization effectiveness by aligning talent management with business objectives and D&I strategies that increase innovation and reduce bias. Learn what you can do as a diversity professional to...

This 3-hour live, online workshop allows participants to interact with an instructor as they learn the skills that Dale Carnegie has taught for generations. You will discover how to best minimize the fear of public speaking and gain greater confidence as you practice presenting in front of...

Command and control leadership is dead. The time when leaders could throw out an order and their teams would follow it blindly is long gone. If people don’t like your management style they don’t wait; they leave. Those are the facts. That is why more than ever, leaders need to be self-aware and...

This course is a quantitative survey of the best practices and modeling techniques for the measurement and management of credit, liquidity and operational risk. This course is a component of: Advanced Risk Management Professional Certificate Prerequisite knowledge: Intermediate MS Excel...

This course provides an in-depth review of the business issues associated with wine production and operations. This level emphasizes basic concepts of operations, purchasing, logistics, and supply chain management as they apply to the wine industry. More specific topics include value analysis,...

The key to achieving high productivity in employees is motivation! The insights in this online course enable engagement-focused leaders to unlock the potential in their team members. Learn the secret sauce for building relationships, encouraging commitment, and harnessing innovation. What...

Even existing customers are sometimes unaware of the options and opportunities you have to offer. It’s your job as a customer service professional to make them aware and to help them meet their needs with the variety of products and services you provide. This involves knowing when and how to...

The goal of this course is to equip participants with an overview of Project Finance by taking them through all stages of a Project Finance transaction, so that they can apply the techniques of Project Finance. Key Learning Outcomes: Apply a structured and systematic approach to assessing...

Hard skills such as planning, finance and analysis that were paramount in years past represent just a fragment of the many skills executives must now possess. Today's global economy requires additional skills like good communication, creativity, collaboration and the ability to motivate....

Liquidity risk has been one of the main drivers of the current credit crisis. This workshop will give an overview of the challenges and recommendations for liquidity risk management going forward. Key Learning Outcomes: Review liquidity management lessons learned from the current crisis Use...

Learn why successful work relationships help build successful careers! In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport...

The course provides marketers with a strategic perspective on the development and management of content marketing programmes. Create a Content Marketing Strategy that aligns with business goals, understand the customer journey to develop great content for different audiences, develop...

Submission of the SF 133 fulfills the requirement that Federal expenditures be reviewed quarterly to support the monitoring of apportioned funds. You will gain an understanding of the components of the SF 133, including a reporting unit’s sources of budget authority, the status of budgetary...

As organizations become increasingly fast-paced and complex, leaders are tasked with making more decisions, more quickly while still considering the impact on their employees, teams, and organizations. Effective leaders apply critical thinking skills holistically to make countless decisions each...

Avoid costly and embarrassing mistakes in all types of business writing. Professionals who can write clearly and correctly are far more valuable to an organization than those whose business writing is filled with errors. Whether you need to refresh your knowledge of grammar and punctuation—or...

Build more powerful and more accurate forecasting models to better analyze financial data, predict revenues and costs, assess risks—and justify critical business decisions. In this course, you will build robust financial forecasts and models, learn tips and tools, analyze the results, and learn...

Make smarter business decisions using these powerful data analysis methods. Are you tired of being under constant pressure to make the right number-based decisions for your organization? Are you too often overwhelmed by an out-of-control flood of data, much of it conflicting and...

Be the great boss from the start! Your former peers are now your direct reports. Do you know how to adopt the mindset of a manager, let go of your previous role and get work done through others? Can you communicate your priorities to your team? Or set mutual goals so you can increase...

Be your most productive self with this course based on the teachings of FranklinCovey’s 5 Choices to Extraordinary Productivity. By FranklinCovey—now available through AMA. The Extraordinary Productivity: The 5 Choices That Drive Success course is based on ideas and practices accumulated over...

Join the millions, and allow FranklinCovey’s training to transform you. Learn to cultivate effectiveness, lead with excellence, and transform your team for breakthrough results. National surveys of thousands of employees disclosed that while many people work hard, they are worried about their...

Your customers are much more demanding, much more discerning and are looking for much more for their money. Old, outdated, traditional methods of selling no longer work. The content of this course will give you the essential skills to position you ahead of your competitors, establish your...

Working on Virtual Teams provides the opportunity to learn about the value, advantages, and challenges that come with working remotely and collaborating with teams in virtual settings. You will engage with topics through interactions and activities to create a solid foundation for a virtual team,...

As a grants professional, you’re constantly collecting and reviewing reports — but what happens next? You will practice implementing a Federal grant monitoring plan while weighing constantly changing information about program data, risks, resources, and requirements. Then you will use monitoring...

Producing accurate and timely Federal financial statements is the basic function of Federal financial personnel. But to successfully accomplish that task, staff must understand the accounting practices that support this important activity. You will gain an understanding of how to generate...

Every auditor must have the ability to conduct effective interviews. Appropriately conducted interviews enable auditors to gain insights through nonverbal communication, active listening, and audit evidence. You will learn about the purpose of audit interviews, appropriate interview preparation,...

Acquisition specialists are shifting their mindsets to meet project management mandates set by the Office of Management and Budget (OMB) and Office of Federal Procurement Policy (OFPP) for implementing Agile information technology (IT) projects. As the government moves toward a more adaptive...

Successful labor and management relations support employee engagement and prevent budgetary overruns. You will learn how this relationship is maintained and develop the skills necessary to effectively ensure productive outcomes between employees and management. You will gain a basic understanding...

Position management is indispensable to achieving an organization’s mission. You will learn best practices and strategies to overcome common position management challenges and how position management influences organizational success. You will also develop skills and tools for organizational...

Earned value management is a powerful tool for not only capturing and analyzing relevant numbers, but managing projects and programs to improve visibility and control. Capturing data on project status is important, but interpreting that data is even more critical to success. You will learn to...

Presentations can be tough—but even if you’re fairly comfortable presenting in person, doing so virtually can present jarring challenges. You may find yourself dealing with camera shyness, the anxiety of speaking to an online group, wondering about the right vocal dynamics, longing for visual...

There’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way? Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such...

Elevate your skills to a higher level of performance. Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success. In this...