June 9, 2021

Your ability to handle strategic issues confidently and professionally under dynamic and complex market and competitive conditions has a lasting impact on the success of your venture. In highly dynamic and contested markets a professionally managed strategic process forms an important foundation...

Strategic management: a vehicle for company success Increased competition, globalisation and fast changing technologies pose major challenges to business leaders. Whether you are a senior leader of an established organisation, a middle manager in charge of a division, or founder of a startup...

Focusing on the most critical leadership issues facing new and established CEOs, CEO Academy® brings together the world’s most well-respected chief executives to share what worked while leading their companies through major change and what they would have done differently. Attendees leave with...

Understanding and leveraging team dynamics is vital to organizational performance. The course teaches you about different types of teams, the stages of group development and the foundational elements of successful teams. You participate in team activities and receive feedback on your...

Marketing planning allows an organisation to bring together all the elements of marketing, to provide a clear direction and focus based on analysis and insight. This course is designed to help you write better marketing plans by providing a clear framework, taking you step-by-step through the...

Many Federal financial management personnel don’t fully understand the financial guidance provided by OMB. Practical application of this guidance and of the U.S. Government Standard General Ledger (USSGL) will support the objective of producing accurate and timely financial statements. Develop...

Federal personnel, regardless of their roles, should have a working understanding of Federal financial management processes. You will align your work with your organization’s financial concerns and contribute to its effectiveness armed with this foundational knowledge of Federal laws. You will...

An effective budget allows agencies to fulfill their mission and deliver their programs. But how does the budget function support the overall goals of the agency? You will learn about budget formulation as an essential step in the process of securing financial resources for your agency. You will...

Leaders exist at all levels of an organization, and face challenges no matter their role. But with challenges come opportunities. Learn how to identify and seek out those opportunities, and use your strengths to communicate effectively, build relationships, and solve problems. Using real-world...

An organization’s ability to effectively control financial resources; meet legal and regulatory obligations; and minimize the risk of fraud, waste, and abuse is vital to its health. Ensure your organization’s success through facilitated discussion-based learning that will enable you to establish...

For many, public speaking is an anxiety-inducing part of their work. Given that this daunting task is a responsibility for nearly every professional, how will you ensure that you’re communicating clearly and confidently? Learn to create and organize content, to write compelling introductions, and...

Supervisors play a challenging and pivotal role in organizations—not only do they manage the day-to-day work of their team, but they also manage their team members’ performance and success. Effective supervisors use performance management best practices to meet the needs of their organization and...

The tradeoff approach, one of the most flexible—yet most complex—source selection approaches, is designed to yield a best value acquisition. However, many members of the acquisition community aren't sure when and how to appropriately use this approach. You will practice the strategy of achieving...

Correctly using Federally-appropriated funds to comply with relevant laws and regulations is a critical responsibility for Federal employees. Refreshing your knowledge of appropriations law basics and gaining a deeper understanding of the latest changes and developments can help ensure your...

Once you've learned to creatively solve problems through design thinking, the next step is leading your team through innovative solutions to complex problems. Learn to facilitate your own design thinking and human-centered design workshop and lead your team to the answers you've been looking for...

One of the challenges organizations face today is how to innovate. Innovation has become the modus operandi of organizational life. Every organization needs to innovate quickly to stay competitive. But what does “innovation” really mean? In simple terms, innovation is the practical application...

To be an effective leader, you must be able to articulate your thoughts and positions in a clear and concise manner. Professor Angela Noble-Grange of Cornell University’s Johnson Graduate School of Management draws on her own extensive experience as a speaker and communicator to guide students...

When faced with a large volume of unstructured data, the question quickly arises: what does this all mean? Techniques in machine learning offer the promise of a meaningful answer to that question. Unsupervised machine learning is a powerful tool that is being put to use in many disciplines. In...

Based on the research and expertise of SHA's Professor Kate Walsh, Ph.D., this course will teach you how to diagnose your team's needs, set expectations for development, utilize conflict to augment change and continuously improve, and build team autonomy and ownership. Using tools provided in...

Rarely does a single factor alone predict an outcome, which is why decision making is never as simple as we would like it to be. In a competitive business environment, not taking this uncertainty into account has serious costs. In this course, you will use foundations in probability to describe...

Coaching is about building relationships—and it’s essential in order for your organization to move forward together to achieve better results. Being an effective coach requires skills that can be practiced and mastered, including listening, building credibility and trust, and showing empathy. In...

Understanding why people do what they do is the foundation of all influence. When you are inaccurate in doing this, your attempt to influence others will have random and unpredictable effects. But people are complex, and as a leader, you don’t have the time or resources to decipher everyone’s...

What is process thinking and how can it help you improve your senior living facility? In this course, you'll explore the concept of process thinking and access several reusable tools to help you evaluate, develop, and improve processes for an organization. You'll examine how to spot what's wrong...

Change can be a highly profitable opportunity for growth, or it can sink a once-successful business. How should you and your organization prepare to adapt and even thrive in the face of change and disruption? In this course, you will acquire the tools you need to evaluate change, disruption,...

Being able to negotiate is a practical, everyday skill that is critical for anyone working within an organization. The good news is it’s a skill you can practice and master. Negotiation skills are ones you can use in any context and, once you master the behaviors of effective negotiation, you...

Managers who are seen practicing what they preach and following through on promises enjoy dramatically enhanced credibility and loyalty. They inspire workers to perform well and even to go beyond what is asked of them. Credibility is not all it takes to be successful, but no trust or meaningful...

Many budget and program analysts understand the nuances of the budget process, but understanding how to leverage Microsoft Excel to analyze budgets and finances is a value-added skill for any organization. This skill is critical to the accurate and timely preparation of budget worksheets. After...

All leadership is change leadership. Good leadership isn’t about stagnation; it’s about moving ahead. In this course, Professor Samuel Bacharach, Ph.D. of Cornell University’s Johnson Graduate School of Management explores the fundamental, practical skills that effective leaders have...

Facilitators often face an array of challenges that can determine the success or failure of the session. Strong facilitation skills can transform problems into opportunities. In this course, you will practice weaving key facilitator competencies into a flexible facilitation approach. You will...

Leaders are responsible for encouraging the highest possible performance from their employees. Most leaders recognize that motivation is a key driver of high performance. Few leaders are skilled at choosing the right combination of approaches and tools to motivate all of their people. Cornell...

Successful grants managers understand how the Federal cost principles affect their awards. Gain a firm grounding and practical experience in the concepts central to cost principles by applying them to different recipient types. Use the cost principles throughout the grants lifecycle: budget...

In this course, you will create a strategy to turn a work group into a high-functioning team by evaluating challenges and applying techniques to generate positive team outcomes. Based on the research and expertise of Professor Kate Walsh, Ph.D., of Cornell University’s School of Hotel...

In this course, you will develop measures and standards of service quality, devise employee-related practices that improve learning and outcomes, and evaluate different approaches to process improvement, based on the research and expertise of SHA's Professor Rohit Verma, Ph.D. Using tools...

Leaders at every level need to be able to execute on their ideas. In virtually every case, this means that leaders need to be able to persuade others to join in this execution. In order to do so, understanding how to create and utilize power in an organization is critical. In this course,...

In this course you will define and differentiate between leadership and management, develop a strategy for overcoming new leadership challenges, and evaluate motivational techniques and determine when to use them. You will also identify the skills needed to develop relationships crucial to your...

This course will provide you with tools and concepts to develop and lead strategic organizational change. The emphasis is on cultivating your ability to assess the need for change, selecting from among viable change initiatives, motivating others to move forward, the process of transformation,...

You receive a Federal grant; what are the next steps? You need to manage the grant for both compliance and results. Develop a working understanding of issues that affect day-to-day operations and Federal grant management through a series of exercises and discussions. You will cover topics such as...

The ability to make effective and timely decisions is an essential skill for successful executives. Mastery of this skill influences all aspects of day-to-day operations as well as strategic planning. In this course, developed by Professor Robert Bloomfield, Ph.D. of Cornell University’s Johnson...

Leading across cultures is about adapting, communicating, thinking critically, and understanding your own biases. SHA's Dr. Jan Katz will help you explore the five key dimensions of cross-cultural leadership - Context, Risk, Linear vs. Parallel, Hierarchy, and Individualism vs. Collectivism....