April 1, 2021

Discover Why Delivering Exceptional Customer Service is All in the Details. Disney Institute shares the operational practices used to serve Guests at our parks and resorts for over 60 years. We know that excellent service does not simply come from a friendly smile or easy transaction. It results...

The shortest version out of all the training programmes, this one provides a strong base and lays the groundwork for practical implementation of the core elements that all of our programmes are structured around. This is an entry point programme for economic development and business support...

Step up to a top level role, and maximise your impact. We work with you and a sponsor from your organisation to accelerate your next move. Your learning journey comprises 4 months of flexible online study, and a 4.5 day classroom module on campus in London. Take your place at the top Seal your...

This first session of the programme deals with the 'why' of sustainable finance. What it is (and what it is not) as well as the big picture in terms of how it connects with other activities. Please note: Attendees must ensure they are able to attend all sessions before registering for this...

Lead Complex Projects With Confidence and Skill There has never been a better time to be a professional project manager. Industries such as aerospace, construction, manufacturing and technology rely heavily on well-trained project managers to ensure that work gets done on time and on budget. The...

Translate Data Into Actionable Business Insights Nearly every business and organization today is extremely dependent on data. Modern data analytics combines powerful software tools and statistical techniques to produce insights that can improve results in every field and organizational...

With an ever-increasing eye on key players in the Executive and Legislative Branches, Federal employees must learn to properly appropriate, allocate, and spend billions of Federal dollars annually. Through examination of current events, you will learn the formulation, enactment, and execution...

As one of the most sophisticated and interwoven organizations in the world, the DoD must comply with relevant laws and regulations to avoid Antideficiency Act violations. You will gain knowledge to ensure that obligations are charged to the correct funding sources and to determine the...

How can emotional intelligence contribute to your success as a leader? Research suggests that leaders who are aware of both their own emotions and those of the people around them are more likely to succeed in today's challenging business environment. In this course, you will discover core skills...

Acquisition specialists are shifting their mindsets to meet project management mandates set by the Office of Management and Budget (OMB) and Office of Federal Procurement Policy (OFPP) for implementing Agile information technology (IT) projects. As the government moves toward a more adaptive...

The internal control process plays a pivotal role in Federal, state, and local government activities. This process aids managers in meeting their objectives for reliable financial and performance reporting. You will learn the management control process, and gain insight into how audits improve...

The rapid pace of technological change drives IT projects. Yet many IT projects fail due to poor project management. As the complexity of IT systems grows, it impacts project management as well as the stakeholders and team members who develop, deploy, operate, and evolve projects. You will...