April 1, 2021

The shortest version out of all the training programmes, this one provides a strong base and lays the groundwork for practical implementation of the core elements that all of our programmes are structured around. This is an entry point programme for economic development and business support...

Discover Why Delivering Exceptional Customer Service is All in the Details. Disney Institute shares the operational practices used to serve Guests at our parks and resorts for over 60 years. We know that excellent service does not simply come from a friendly smile or easy transaction. It results...

Understand what it takes to successfully lead without limits. The Carnegie Mellon Executive Leadership Program is an immersive, month-long residential program that balances classroom instruction, practical application, and hands-on experiences for full-scope leadership development. Participants...

This first session of the programme deals with the 'why' of sustainable finance. What it is (and what it is not) as well as the big picture in terms of how it connects with other activities. Please note: Attendees must ensure they are able to attend all sessions before registering for this...

To help product managers become more successful in their roles by introducing them to a framework for product management – the role; the key tasks and processes they should use and guidelines for product managers to manage themselves and their development. This workshop provides an overview of...

As one of the most sophisticated and interwoven organizations in the world, the DoD must comply with relevant laws and regulations to avoid Antideficiency Act violations. You will gain knowledge to ensure that obligations are charged to the correct funding sources and to determine the...

How can emotional intelligence contribute to your success as a leader? Research suggests that leaders who are aware of both their own emotions and those of the people around them are more likely to succeed in today's challenging business environment. In this course, you will discover core skills...

The internal control process plays a pivotal role in Federal, state, and local government activities. This process aids managers in meeting their objectives for reliable financial and performance reporting. You will learn the management control process, and gain insight into how audits improve...

Perhaps you’ve taken on a marketing role where you’re expected to write persuasively? Maybe you’ve already been giving it a go, but are looking for some formal guidance and direction? This highly interactive and popular course will take you through the fundamentals of good copywriting and alert...

Technical communication today goes beyond writing traditional software documentation to include diverse web content, white papers and scientific publications, plus elements related to design and production. Technical writers are expected to bring both broad and deep knowledge, and skilled workers...

Lead Complex Projects With Confidence and Skill There has never been a better time to be a professional project manager. Industries such as aerospace, construction, manufacturing and technology rely heavily on well-trained project managers to ensure that work gets done on time and on budget....

Disruption is a force that is changing the corporate landscape like no other. Today’s organisations are not just being driven to transform to meet the demands of digital. With the recent wave of disruption that has left many in its wake, firms now frequently find themselves competing with players...

Translate Data Into Actionable Business Insights Nearly every business and organization today is extremely dependent on data. Modern data analytics combines powerful software tools and statistical techniques to produce insights that can improve results in every field and organizational...

Leverage emotional intelligence training to position yourself for personal, team, and organizational success Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results will not be...

Breakthrough growth isn’t about luck. It requires that everyone in the organization change their mindset from what is to what if and create a disruption. Disruption equips us with the ability to withstand external threats, like competition, technology, government regulations, demographic shifts,...

With an ever-increasing eye on key players in the Executive and Legislative Branches, Federal employees must learn to properly appropriate, allocate, and spend billions of Federal dollars annually. Through examination of current events, you will learn the formulation, enactment, and execution...

The rapid pace of technological change drives IT projects. Yet many IT projects fail due to poor project management. As the complexity of IT systems grows, it impacts project management as well as the stakeholders and team members who develop, deploy, operate, and evolve projects. You will...

Acquisition specialists are shifting their mindsets to meet project management mandates set by the Office of Management and Budget (OMB) and Office of Federal Procurement Policy (OFPP) for implementing Agile information technology (IT) projects. As the government moves toward a more adaptive...